Jorge Ojeda
Flagstaff,AZ
Summary
Motivated shift leader focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fast Food Team Leader
Taco Bell Restaurant
Flagstaff, AZ
01.2024 - Current
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Resolved customer complaints with professionalism and empathy.
- Tracked sales data to identify areas of improvement or opportunity for growth.
- Managed inventory levels by ordering necessary supplies as needed.
- Provided support to fellow team members when needed during busy periods.
- Ensured all employees followed company policies, procedures, and health regulations at all times.
- Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
- Communicated effectively with management regarding operations issues or concerns.
- Identified opportunities for process improvements that would reduce costs or improve productivity.
- Encouraged a positive working environment through recognition programs or incentives.
- Prepared work schedules for staff based on weekly forecasts and budget constraints.
- Performed regular maintenance checks on equipment such as fryers, grills.
- Analyzed customer feedback surveys to identify trends in satisfaction levels.
- Assessed employee skillsets and provided additional training where necessary.
Fast Food Crew Member
Taco Bell Restaurant
Blythe, CA
11.2022 - 02.2024
- Followed all health and safety regulations when handling food.
- Verified orders and bagged items for easy transport.
- Recorded customer orders and communicated clearly to confirm each order.
- Greeted customers in a friendly and professional manner.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Kept customer and food preparation areas clean and well-organized.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Took orders from customers over the phone or in person.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Served orders to customers at windows, counters and tables.
- Completed daily and weekly cleaning schedules according to established standards.
- Stocked shelves with inventory items.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Followed company safety standards for food quality and sanitation procedures.
- Organized take-out orders for customers quickly and accurately.
- Trained new crew members on proper food handling procedures.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated cash registers to process customer orders.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Education
High School Diploma -
Palo Verde High School
Blythe, CA06-2023
Bachelor of Science - Construction Management
Northern Arizona University
Flagstaff, AZSkills
- Marketing and Promotions
- Employee Scheduling
- Operational Efficiency
- Strong Leadership
- Food Safety Knowledge
- Customer Service
- Safe Food Handling
- Money Handling
- Fluent in English
- Can speak spanish
- Excellent Multi-Tasker
- Cleaning and Sanitation
- Quality Assurance and Control
- Delivers Exceptional Customer Service
Certification
- certificate of 3d printing and Rapid Modeling
Languages
English
Professional
Spanish
Elementary
Accomplishments
- Year Of Service Award from Desert De Oro Foods Inc
References
References available upon request.
Timeline
Fast Food Team Leader
Taco Bell Restaurant
01.2024 - Current
Fast Food Crew Member
Taco Bell Restaurant
11.2022 - 02.2024
High School Diploma -
Palo Verde High School
Bachelor of Science - Construction Management
Northern Arizona University