Jorge Pereda
Kent
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Customer-focused Senior Customer Service Representative known for highly productive and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, fostering positive interactions and solutions to complex customer inquiries.
Overview
25
25
years of professional experience
Work History
Senior CSR
Graybar Electric
Renton
09.2015 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with warehouse team to ensure timely order fulfillment.
- Provided training and mentorship to junior customer service representatives.
- Maintained comprehensive knowledge of Graybar Electric's product offerings.
- Collaborated with sales teams to enhance customer satisfaction strategies.
- Consulted with customers regarding needs and addressed concerns.
- Responded promptly to inquiries from customers about products or services.
Inside Sales Representative
Consolidated Electrical Distributors
Kent
04.2010 - 09.2015
- Managed customer inquiries and provided product information promptly.
- Processed sales orders accurately using company software systems.
- Developed relationships with clients to understand their needs better.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Provided customers with product information, pricing and availability.
Counter Salesperson
Tacoma Electrical supply
Tacoma
05.2007 - 04.2010
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized stock displays.
- Provided product knowledge and recommendations to clients.
- Resolved customer complaints promptly and professionally.
- Greeted customers and provided excellent customer service.
- Processed credit card payments securely according to established policies and procedures.
- Maintained accurate records of all sales transactions.
- Answered customer inquiries regarding prices, availability, and product features.
- Inspected returned items for damage before issuing refunds or exchanges.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
Driver
Stoneway Electric Supply
Seattle
04.2001 - 05.2007
- Delivered electrical supplies to customers efficiently and safely.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Maintained accurate delivery logs and records for tracking purposes.
- Assisted in loading and unloading materials at various job sites.
- Communicated effectively with customers regarding delivery schedules and needs.
- Resolved delivery issues promptly to maintain customer satisfaction levels.
- Delivered goods and services to customers on time and in excellent condition.
Education
Calexico High School
Calexico, CASkills
- Complaint resolution
- Customer account management
- Order processing
- Product knowledge
- Training and mentoring
- Sales collaboration
- Problem solving
- Attention to detail
- Time management
Timeline
Senior CSR
Graybar Electric
09.2015 - Current
Inside Sales Representative
Consolidated Electrical Distributors
04.2010 - 09.2015
Counter Salesperson
Tacoma Electrical supply
05.2007 - 04.2010
Driver
Stoneway Electric Supply
04.2001 - 05.2007
Calexico High School