Jorge Quiles
Manchester
Summary
Dynamic Management Assistant with 12 years of experience in enhancing tenant satisfaction and aligning with company standards. Demonstrates high productivity through strategic planning, team coordination, and workflow management. Delivers effective communication and problem-solving, providing strong support to management teams.
Overview
16
16
years of professional experience
Work History
Management Assistant
Hartford Housing Authority
Hartford
11.2014 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated resident services to enhance community engagement and increase resident satisfaction.
- Facilitated communication between residents and management to effectively resolve concerns.
- Supervised team members to ensure compliance with housing regulations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Diligently processed opening & closing of work orders in a timely fashion for multiple locations.
- Managed parking operations to optimize space utilization and ensure regulatory compliance.
- Unit showings for prospective residents.
- Pest control coordination.
- Data input through Excel, Elite and Pangea
- Implemented outreach initiatives to promote available housing resources.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Assistant Manager
CT Check Cashing
Hartford
03.2010 - 05.2014
- Trained tellers on policies and procedures to ensure compliance and operational efficiency
- Conducted cash count audits
- Ordered and processed large cash shipments
- Completed compliance trainings in accordance with laws and regulations
- Adhered to timekeeping policy
- Streamlined talent acquisition process by providing coaching and guidance to improve candidate selection
- Executed teller duties including check cashing, coin redemption, money orders, and traveler's checks to deliver exceptional customer service
Sales Associate
AutoZone
Hartford
08.2012 - 04.2014
- Achieved sales targets by implementing effective strategies.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Engaged customers in conversation using effective interpersonal skills to understand their needs.
- Supported team member onboarding by creating materials and sharing best practices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Hartford Public High school -
Hartford Public High school
Hartford, CTSkills
- Operational planning
- Project coordination
- Customer relationship management
- Office management
- Staff management
- Microsoft Office
- Time management
- Strong leadership
- Problem solving
- Critical thinking
- Adaptable
- Skilled multitasker
- Spanish fluency
- Community engagement
Timeline
Management Assistant
Hartford Housing Authority
11.2014 - Current
Sales Associate
AutoZone
08.2012 - 04.2014
Assistant Manager
CT Check Cashing
03.2010 - 05.2014
Hartford Public High school -
Hartford Public High school