Jorge Reyes
Chicago,IL
Summary
Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
5
5
years of professional experience
Work History
Tenant Services Agent
Arrow Facilities
Chicago, IL
04.2021 - Current
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Reported regularly to senior management on client activity and business development progress.
Server
Sugar Factory
Chicago, IL
02.2023 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Fast Food Worker
Chipotle
Chicago, IL
09.2019 - 09.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Replenished beverages throughout shift ensuring availability at all times.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Adhered to company policies regarding attendance and punctuality.
Education
High School Diploma -
Aspira Business & Finance
Chicago, IL06-2018
Skills
- Stress Management
- Customer service and care
- Ensuring customer satisfaction
- Problem-solving skills
- Critical Thinking
- Organizational Skills
- Strong communication abilities
- Table Setting
- Menu knowledge
- Safe Food Handling
- Team member support
- Server training
- Typing speed is 50 wpm
- Rapid Skill Acquisition
- Prioritization Skills
Affiliations
- Playing games (board games, card games, video games)
- Movie fanatic
- Love cooking
- Researching
- Trail walking/Sightseeing
Languages
Spanish
Professional
Timeline
Server
Sugar Factory
02.2023 - 01.2024
Tenant Services Agent
Arrow Facilities
04.2021 - Current
Fast Food Worker
Chipotle
09.2019 - 09.2021
High School Diploma -
Aspira Business & Finance