TA'DARIA LEE
Summary
United States Air Force veteran with 10 plus years of experience in the world of service. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Strong operational support professional looking to exercise my conflict resolution skills, leadership abilities and thrill to learn.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Hilton Anatole
01.2023 - 11.2023
- Reconcile daily financial reports, ensuring the accuracy of all transactions
- Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction
- Follow up with guest and proper department to ensure issues are corrected
- Handle reservations, confirm bookings, and make room assignments while ensuring accurate records and adherence to the hotel's pricing and availability policies
- Improved the efficiency of the check-in and check-out process by implementing streamlined procedures on OnQ systems, reducing wait times by 20%
- Collected room deposits, fees, and payments.
- Great support to management as we maintained clear communication for a smooth operation
Sales and Distribution Clerk
United Postal Service
10.2019 - 06.2022
- Operates computer shipping systems: accuracy of local zones and knowledge of postal regulations are essential.
- Built sustainable relationships with business owners to ensure all details are and requirements are met to fulfill their needs.
- Entered large volumes of data into databases, spreadsheets and other platforms to be later awarded for 100% accuracy and consistency in data entry.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Proficient in maintaining sales records, managing inventory, and providing critical support to the sales team to optimize revenue and customer satisfaction.
- Received, sorted, and distributed incoming mail and packages.
MC-130 Loadmaster
United States Air Force
08.2016 - 08.2019
- Completed rigorous technical training courses as a crew member on MC-130J aircraft
- Used crew resource management to plan flights and ensure safety
- Supervisory role within department building fundraiser and recruitment events
- Completed preflight and in-flight inspections on all aerospace equipment complying with technical orders and manuals
- Directed ground crew in safely loading, unloading and securing aircraft cargo
- Demonstrated expertise in various types of cargo loading configurations, increasing aircraft versatility and mission capabilities.
- Trained new loadmasters in essential skills, contributing to the overall effectiveness of the team's performance on missions.
Education
Associate of Applied Science - Mechanical Engineering
Dallas College
Dallas, TX01-2026
Loadmaster Flying Training Aircrew Fundamentals - Inflight Refueling -
U.S. Air Force
01.2018
Survival Training -
U.S. Air Force
01.2018
Crew Resource Management -
U.S. Air Force
10-2017
Skills
- Proactive problem-solving
- Analytical skills
- Customer relations management
- Purchase and merchandising
- Leadership
- Critical thinking
- Report writing and presenting
- Writing and verbal communication
- Hazardous materials handling
- Stress management
- Regulatory compliance
- Emergency procedures mastery
Certification
- Crew Resource Management, 01/2018
- Loadmaster Flying Training Aircrew Fundamentals - Inflight Refueling Operator, 01/2017
- Survival Training, 01/2018
Timeline
Guest Services Agent
Hilton Anatole
01.2023 - 11.2023
Sales and Distribution Clerk
United Postal Service
10.2019 - 06.2022
MC-130 Loadmaster
United States Air Force
08.2016 - 08.2019
Loadmaster Flying Training Aircrew Fundamentals - Inflight Refueling -
U.S. Air Force
Survival Training -
U.S. Air Force
Associate of Applied Science - Mechanical Engineering
Dallas College
Crew Resource Management -
U.S. Air Force
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