Jorge Rodriguez
Oakland,CA
Summary
Agile and adaptable staff leader focused on continuous operational improvement. Skilled at maximizing customer engagement and satisfaction through a forward-thinking and industrious approach.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Chloe's Cafe
San Francisco, CA
10.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement resulting in 12% sales increase.
- Reviewed sales and gross profit report to assess company efficiency.
Assistant Manager
Rose's Cafe
San Francisco, CA
09.2019 - 11.2020
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced lost workdays and recordable incidents to 1% by establishing safety-and-burnout awareness program.
- Reinforced operational efficiency to remain cost-effective while maintaining quality service.
Server Supervisor
Jasper's Corner Tap And Kitchen
San Francisco, CA
07.2017 - 09.2019
- Established team strengths and weaknesses to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed, greeted and attended guests while also engaging potential clients.
Education
Associate of Arts - Communications
Turabo University
Gurabo, PR 08.2013 - 05.2015
Skills
Excellent Interpersonal Skills
Community Engagement
Microsoft Office Suite
Assessments And Qualifications
Superior Customer Service Staff Training
Recruiting and interviewing Operations Management
Timeline
Assistant Manager
Chloe's Cafe
10.2020 - Current
Assistant Manager
Rose's Cafe
09.2019 - 11.2020
Server Supervisor
Jasper's Corner Tap And Kitchen
07.2017 - 09.2019
Associate of Arts - Communications
Turabo University
08.2013 - 05.2015
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