RHODA BUTLER
Antioch,CA
Summary
Profile Summary Energetic and dedicated professional with 15+ years’ experience of contributing innovative skills to corporate goals and objectives. Well-versed in communicating constantly with clients and administration, handling situations calmly and rationally, analyzing details and needs, facilitating with clients virtually and in person with a through compassion and understanding to cultivate trusting relationships with clients. Effectively manage multiple, high-priority projects, completing projects within time constraints and take pride in providing exemplary customer service. Excels at multi-tasking in a fast pace environment, adapting to a constantly changing environment, collaborating with teams/client, employs professionalism and superior communication skills to meet client and company needs and maintaining a professional demeanor.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Underwriting Department, State Fund
01.2013 - 01.2018
- Implements innovations in workflow processes and procedures to improve efficiencies and capitalize on strengths of individual team members
- Establishment and tracking of goals, underwriting guidelines and staff training for new development
- Effectively manages/coaches the unit through various organizational transitions.
Assistant Manager /Workforce Solutions Manager
Premium Audit Services, State Fund
01.2010 - 01.2013
- Analyzed bills, refunds, and audits in compliance with corporate guidelines and procedures to protect State Fund's assets
- Managed the operations of the audit unit including overseeing distribution and completion of audits in compliance with corporate guidelines and procedures
- Coached/developed/ subordinate staff, supervisors and management through change management and organizational restructuring..
Assistant Manager
Claims Processing Center, State Fund
01.2006 - 01.2010
- Ensured claims management policies and procedures are followed to assure meeting service standards, state statutes/regulation, disability plan document, industry best practices and client service requirements
- Ensured consistent delivery of quality services while overseeing staffing.
Training Consultant
Claims Rehabilitation, State Fund
01.2001 - 01.2006
- Provided technical advice and guidance to the claim teams on management of claims from a workers compensation perspective, across all relevant products
- Provided training to staff on workers compensation on an ongoing basis.
Education
Masters - Leadership Coaching
Capella University
Minneapolis, MN03.2016
Bachelors - Speech And Rhetorical Studies
University of California - Davis
Davis, CA06.1986
Master of Science - Industrial /Organizational Psychology
Capella University
03.2018
Skills
- Excellent Oral and Written Communication, including Presentation Skills
- PC Literate
- Optimism and a Friendly Personality
- Intelligent and Creative
- Analytical and Interpretive Skills
- Coaching & Motivational Interviewing skills
- Execellent technical ability with a high level of tech savvy
- Confidential Correspondence
- Excellent Interpersonal skills
- Compassionate and Empathetic
- Active/Reflective Listener & a Fast Learner
- Health and Nutrition Knowledge
- Ability to independently and work in a team environment
- Ability to meet or exceed Service Expectations
- Time Management & Prioritization
- Schedule Coordination & Maintenance
- Process & Performance Improvement
- Customer Service & Relationship Management
- Organizational Behavior & Support
- Staff Supervision
- Staff Training
- Customer Relationship Management
- Project Management
- Staff Development
- Time Management
- Orientating and Training
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Reviewing Performance
- Team Motivation
- Recruiting and Interviewing
- Hiring and Training
- Employee Performance Evaluations
- Strategic Planning
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
Additional Information
- Awards , Multiple PACE Awards 1991-2000 Wellness Coach of the Year 2004 Outstanding Leadership Award 2010 & 2011
Timeline
Assistant Manager
Underwriting Department, State Fund
01.2013 - 01.2018
Assistant Manager /Workforce Solutions Manager
Premium Audit Services, State Fund
01.2010 - 01.2013
Assistant Manager
Claims Processing Center, State Fund
01.2006 - 01.2010
Training Consultant
Claims Rehabilitation, State Fund
01.2001 - 01.2006
Masters - Leadership Coaching
Capella University
Bachelors - Speech And Rhetorical Studies
University of California - Davis
Master of Science - Industrial /Organizational Psychology
Capella University
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