Jorge Rodriguez
Kissimmee,FL
Summary
Proven leader with 25 years extensive experience at Walt Disney World Resort, adept in guest services and team member development. focused on maintaining our a GSM scores elevated. Excelled in enhancing guest experiences and operational efficiency, demonstrating exceptional communication and problem-solving abilities. Achieved significant improvements in team productivity and guest complaint satisfaction.
Overview
37
37
years of professional experience
Work History
Custodial Guest Experience Manager
Walt Disney World Resort
Lake Buena Vista, FL
06.2003 - Current
- Monitor budget and document Labor.
- Enforced policies and procedures to increase efficiency.
- Coordinated with vendors on a daily basis and ensure the work is consistent to agreed contract and WDW policies.
- Developed and maintained positive relationships with cast and other Lines of Business.
- Supervise the daily Utility / Monorail operation across property.
- Developed and maintained a new training OG format for our Windows and Utility cast.
Custodial Coordinator / Trainer
Walt Disney World Resort
Lake Buena Vista, FL
02.1999 - 06.2003
- Gathered and organized materials to support operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Trained cast members on basic custodial functions following all operational safety guidelines.
- Delegated tasks to our Management staff to organize and improve Show Ready efficiency.
- Monitored cleaning request so that task could be promptly addressed.
Infantry Squad Leader /Motor Transportation Operator
United States Marine Corps
Jacksonville, NC
06.1987 - 06.1995
- Determined necessity and type of additional resources and change of approach and techniques.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Maintained property and equipment inventory and crew assignments.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
Education
No Degree - English Translation
Ponce Paramedical College
Ponce, PRHigh School Diploma -
Ponce High School
Ponce ,PR05.1987
Skills
- Exceptional communication
- Guest complaint resolution
- Guest Services
- Team member development
- Request handling
- Fluent Spanish / English Speaker
- AWP trained
- CPR / AED Certified
Timeline
Custodial Guest Experience Manager
Walt Disney World Resort
06.2003 - Current
Custodial Coordinator / Trainer
Walt Disney World Resort
02.1999 - 06.2003
Infantry Squad Leader /Motor Transportation Operator
United States Marine Corps
06.1987 - 06.1995
No Degree - English Translation
Ponce Paramedical College
High School Diploma -
Ponce High School