Manager
Holly Reinhardt
Terre Haute Children's Museum
Terre Haute,IN
Work Preference
Work Type
Full TimePart Time
Minimum Desired Compensation
$45000/yr
18
years of professional experience
Results-driven professional with over seven years of experience in customer service and team leadership. Skilled in analyzing feedback data and implementing effective solutions, leading to improved guest experiences and staff performance.
Work History
Guest Experience Manager
8 Years 3 Months- Developed and implemented guest satisfaction surveys to enhance visitor experience and engagement.
- Trained and supervised staff on best practices for customer service and interaction techniques.
- Coordinated special events, ensuring seamless execution and high levels of participant satisfaction.
- Analyzed feedback data to identify trends and recommend improvements in exhibits and services.
- I supervised a team of the Guest Experience Team and one Assistant Manager.
- Mentored team members in conflict resolution strategies to enhance overall guest interactions.
Front End Supervisor
1 Year 9 Months- Supervised daily operations, ensuring team adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and customer satisfaction
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Front End Supervisor
11 Years 9 Months- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented workflow improvements that enhanced operational efficiency and reduced customer wait times.
- Monitored staff performance, providing constructive feedback to enhance productivity and morale.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Service Desk Supervisor
2 Years 11 Months- Supervised daily operations of service desk, ensuring efficient customer support.
- Trained and mentored team members on troubleshooting techniques and customer service protocols.
- Implemented process improvements to streamline ticket resolution times and enhance user satisfaction.
- Analyzed service desk performance metrics to identify trends and recommend enhancements.
- Developed training materials for onboarding new staff, focusing on system navigation and best practices.
- Streamlined service desk operations by implementing efficient processes and workflows.
Education
- Business Management
Skills
Exceptional communication
Sales and upselling
Exceptional leadership
Exceptional Customer Service
Brand representation
Complaint handling
Client relationship management
Guest complaint resolution
Team member development
Timeline
Guest Experience Manager
Terre Haute Children's Museum
06.2018 - CurrentRead More
Front End Supervisor
Kroger's Grocery
04.2016 - 01.2018Read More
Front End Supervisor
Toys R Us
12.2014 - 2016Read More
Service Desk Supervisor
Walmart
04.2008 - 03.2011Read More
Ivy Tech Community College of Indiana
from Business Management
Read More
Board Member, and volunteer at my home church
I perform in the choir,and the current board member in charge of Children's activities. I decorate the church and volunteer my time with whatever is needed.