Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pricilla Vargas Batista

Lynn,MA

Summary

Dynamic professional with a proven track record at Cava Mezze Grill, enhancing guest experiences and streamlining operations. Skilled in guest services and complaint resolution, demonstrating exceptional communication and problem-solving abilities. Achieved significant improvements in guest satisfaction and operational efficiency, showcasing a commitment to excellence and team development.

Overview

2
2
years of professional experience

Work History

Guest Experience Manager

Cava Mezze Grill
01.2023 - Current
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
  • Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
  • Streamlined front desk operations for improved efficiency and reduced wait times.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
  • Optimized inventory management processes resulting in decreased waste levels while maintaining adequate stock levels to meet guests'' needs.

Administrative Assistant

Boston Housing
08.2022 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

No Degree - Criminal Justice

Salem State Univerity
Salem
06.2026

High School Diploma -

Classical High School
Lynn, MA
04.2021

Skills

Exceptional communication

Language Fluency

Guest Services

Guest communication

Guest complaint resolution

Data entry proficiency

Client Relationship Management

Complaint Handling

Team member development

Reservation Management

Teamwork and Collaboration

Customer Service

Problem-solving skills

Time Management

Attention to Detail

Multitasking

Front Desk Operations

Reliability

Computer Skills

Excellent Communication

Team Collaboration

Flexibility

Organizational Skills

Active Listening

Effective Communication

Sales and Upselling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Experience Manager

Cava Mezze Grill
01.2023 - Current

Administrative Assistant

Boston Housing
08.2022 - 12.2022

No Degree - Criminal Justice

Salem State Univerity

High School Diploma -

Classical High School
Pricilla Vargas Batista