Jorge Rodriguez

Collaborated with the Department of Defense and the Army Military Equal Opportunity (MEO)Program to ensure effective data management.

Provided functional support for global Army customers and end users of data management systems.

Conducted integrity checks on data manipulation and trained users as a database management expert.

Created and delivered communications and reports for senior leadership and Congress.

Managed information requests and trained MEO data management system users on best practices for information management.

Delivered telephone coaching, face-to-face training, and virtual sessions to diverse audiences while supporting users.

Contributed to development of comprehensive training materials for MEO programs.

Reviewed existing systems to identify optimization opportunities, streamlining processes for improved data management.

Served as primary contact for associates and internal stakeholders, addressing inquiries to enhance communication and support.

Demonstrated empathy and discretion while assisting employees with onboarding and compliance issues.

Assessed customer and associate needs, gathering information to provide accurate solutions.

Focused on first-contact resolution by addressing issues during initial interactions to minimize follow-ups.

Ensured accurate documentation of onboarding records, training certifications, and compliance files to facilitate regulatory adherence.

Monitored and updated performance and training records to guarantee current certifications and compliance with organizational standards.

Multi-tasked across systems in a fast-paced environment, balancing customer support and administrative tasks.

Conducted FDA prequalification audits for all manufacturing assembly lines.

Executed HR compliance projects, assigned deliverables, and resolved conflicts to ensure successful implementation.

Oversaw planning and administration of EEO and affirmative action plans, ensuring regulatory compliance.

Developed and revised policies for compliance programs to prevent unethical conduct.

Maintained and updated employee handbook in alignment with compliance standards.

Developed change management plans and delivered training to enhance understanding of HR compliance initiatives.

Managed leaves of absence team, providing exceptional customer service and ensuring adherence to regulations.