JORGE RODRIGUEZ
Austin
Summary
Strategic Food & Beverage leader with over 10 years of management experience in luxury hospitality. Drives guest satisfaction and revenue growth through effective service strategies and cost management. Demonstrates strong team leadership, operational efficiency, and expertise in menu development and inventory management. Delivers exceptional customer service while enhancing team performance.
Overview
7
7
years of professional experience
Work History
Food & Beverage Director
Soho House Austin
Austin
12.2025 - Current
- Directed all food and beverage operations, including room service, banquets, events, and club activities.
- Managed food and beverage P&L commentary and forecasting to align with financial goals.
- Achieved 100% scores on multiple Coyle audits through adherence to service standards.
- Implemented innovative activations and hotel-wide events, increasing food and beverage traffic.
- Hired, trained, and mentored front-of-house and back-of-house teams to cultivate a high-performing culture.
- Utilized Paycom for optimizing labor management, forecasting, and performance tracking.
- Conducted 'club school' for over 45 food and beverage employees to enhance service and communication skills.
Restaurant General Manager / Beverage Director
Aloft/Element Austin Downtown
Austin
06.2023 - 12.2025
- Oversaw operations of full-service restaurant and bar, enhancing guest experience through effective staffing.
- Designed seasonal beverage menus and cocktail programs, increasing bar profitability and guest engagement.
- Implemented innovative activations and hotel-wide events, boosting food and beverage traffic and visibility.
- Hired, trained, and mentored front-of-house teams, fostering a high-performing service culture.
- Utilized Dayforce and Unifocus for labor management, forecasting, and performance tracking.
- Achieved 4.90 in 2024 and 4.91 in 2025 on Gallup team engagement survey.
- Recognized as Q3 Leader of the Quarter in 2023, Leader of the Year in 2024, and Q2 Leader of the Quarter in 2025.
Senior F&B Manager
W Austin
Austin
03.2022 - 06.2023
- Spearheaded outlet activations including drag brunch and Halloween events with Bacardi, driving engagement and enhancing brand visibility.
- Managed 35 front-of-house staff across three venues, improving service standards and increasing guest satisfaction scores.
- Trained team members on Micros POS system while representing hotel in live television segments, showcasing operational expertise.
- Participated in executive meetings as food and beverage representative, contributing to the development of new leaders.
Assistant Manager, Fulton & Revue
Fairmont Austin
Austin
05.2019 - 03.2022
- Supervised over 40 team members, delivering training on Forbes service standards to elevate service quality.
- Developed colleagues into management roles through effective mentorship, contributing to exceeding 2021 forecasts.
- Created F&B University, a monthly training program focusing on Fairmont standards.
- Maintained labor and forecast standards using Dayforce and Unifocus to ensure operational efficiency.
- Supported full reopening of revue by activating all four kitchens successfully.
Skills
- Menu Development
- Quality Assurance
- Cost Control
- Vendor & Inventory Management
- Workforce management
- POS Systems (MICROS)
- Event Planning & Activations
- Team Leadership & Training
- Guest satisfaction
References
- Lisa Husberg, GM, Fulton Bar, Fairmont Austin, 214-533-6595
- Andrew Grenz, Beverage Director, Fairmont Austin, 972-838-8316
- Kyle Brockway, Restaurant General Manager, White Lodging, 775-848-2099
- Arun Malik, Director F&B, Fairmont Austin, 925-332-9050
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- 2023 Q3 leader of the quarter - White Lodging
- 2024 Leader of the year - White Lodging
- 2025 Q2 Leader of the quarter - White Lodging
- 2022 Leader of the month - W Austin
- 2021 September Heartist of the month - Fairmont Austin
Timeline
Food & Beverage Director
Soho House Austin
12.2025 - Current
Restaurant General Manager / Beverage Director
Aloft/Element Austin Downtown
06.2023 - 12.2025
Senior F&B Manager
W Austin
03.2022 - 06.2023
Assistant Manager, Fulton & Revue
Fairmont Austin
05.2019 - 03.2022