Jorge Rojas

• Managed daily operations of environmental services in healthcare facilities.
• Trained and supervised staff on cleaning protocols and safety procedures.
• Developed schedules to ensure adequate staffing for all shifts.
• Collaborated with nursing staff to address sanitation concerns promptly.
• Conducted regular inspections to maintain cleanliness and compliance standards.
• Implemented inventory control procedures for cleaning supplies and equipment.
• Resolved staff conflicts and promoted a positive work environment.
• Coordinated daily operations with other departments to ensure efficient workflow.
• Maintained inventory of cleaning supplies and equipment, ordering new items as needed.
• Ensured that all hazardous materials were properly labeled and stored safely.
• Analyzed data collected from surveys conducted by customers or other stakeholders about cleanliness levels of the facility.
• Established schedules for routine cleaning activities throughout the facility.
• Responded quickly to customer complaints regarding cleanliness issues.
• Managed contracts with external vendors providing custodial services.
• Trained team members in proper cleaning and sanitizing procedures.
• Followed regulations to maintain proper storage of chemicals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.

Managed daily operations at the Jacob Javits Convention Center after it was converted into a hospital for a couple of months during the COVID-19 epidemic in NYC. When the hospital contract was over, we were asked if it would be okay for Crothall Healthcare to stay and manage their in-house employees, and I worked there until July 2025, and then transferred to the Englewood Health Medical Center in Englewood, NJ.

• Trained and supervised staff on cleaning protocols and safety procedures.
• Developed schedules to ensure adequate staffing for all shifts.
• Conducted regular inspections to maintain cleanliness and compliance standards.
• Implemented inventory control procedures for cleaning supplies and equipment.
• Maintained inventory of cleaning supplies and equipment, ordering new items as needed.
• Ensured that all hazardous materials were properly labeled and stored safely.
• Investigated accidents or incidents involving custodial personnel or equipment.
• Regularly inspected facilities to identify areas that require special attention or repair.
• Monitored employee performance to ensure compliance with safety standards and regulations.
• Provided training and guidance on proper cleaning techniques for all employees.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Assigned work and monitored performance of project personnel.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.

I started working at TUCS Services in 2002 as a supervisor and quickly was promoted to manager. I've managed multiple accounts throughout the years; here's a list of the bigger ones I've had the pleasure of working out of: every single site that's owned by the Port Authority of NY & NJ, including Liberty Airport, Goethals Bridge, Outer Bridge, George Washington Bridge (both sides NJ and NY), Lincoln Tunnel, JFK Airport, and the last one I managed for them was the Port Authority Bus Terminal in NYC from '09 to '21, working the overnight shift managing between 50-60+ employees from Union 32BJ, depending on the project work that was scheduled that night and also if we had any snow to remove in the winter months. Besides Port Authority sites, I've also managed the Ramapo College of NJ, Cablevision, and HRA of NYC (multiple sites throughout all five boroughs).

• Coordinated project timelines and resources to ensure compliance with company standards.
• Managed communication between team members and clients to facilitate project flow.
• Developed project plans using industry-standard tools for tracking progress and deliverables.
• Organized project meetings, capturing key decisions and action items for team awareness.
• Assisted in risk management by identifying potential challenges within project scopes.
• Reviewed project documentation for accuracy and adherence to compliance requirements.
• Facilitated training sessions for new team members on project management processes.
• Collaborated with cross-functional teams to streamline workflows and improve efficiency.
• Managed multiple projects with competing deadlines simultaneously.
• Developed and maintained project plans, timelines, and budgets.
• Built and established strong partnerships with teams, vendors and contractors.
• Provided guidance to team members regarding tasks assigned to them.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.