Jorge Rojas
New York,NY
Summary
Customer service experience in Colombia with a strong work ethic and willingness to learn. Seeking an opportunity to grow and contribute to a team in the United States.
Overview
16
16
years of professional experience
Work History
Business Partner
Distribuidora mi Rey
Barranquilla, Atlantico
04.2018 - Current
- Assisted customers with order placement and follow-up.
- Communicated with customers and suppliers by phone, WhatsApp, and Zoom.
- Supported daily business operations.
- Reviewed customer payment information.
- Became a Business Partner in 2021 and continued supporting the business remotely from the United States beginning in 2023.
Customer Service Advisor
Empresas públicas de Medellín (EPM)
Medellin, Antioquia
05.2014 - 10.2015
- Assisted customers with information about the benefits program and eligibility requirements.
- Guided customers through the application process and completed required documentation.
- Answered customer questions and explained program benefits clearly.
- Reviewed application information for accuracy before submission.
Cashier
Jumbo
Medellin, Antioquia
09.2012 - 06.2013
- Processed cash, credit, and debit card transactions accurately.
- Scanned and processed customer purchases efficiently.
- Packed customer purchases and provided accurate change.
- Assisted customers with checkout-related questions.
Customer Service Associate
Spring Step Shoes
Barranquilla, Atlantico
08.2010 - 02.2011
- Helped customers find products that met their needs.
- Answered questions about products, sizes, and availability.
- Restocked merchandise and organized product displays.
- Assisted with daily store operations.
Education
Colegio Gimnasio De La Costa
Barranquilla, AtlanticoSkills
- Customer Service
- Communication
- Teamwork
- Organization
- Attention to Detail
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Business Partner
Distribuidora mi Rey
04.2018 - Current
Customer Service Advisor
Empresas públicas de Medellín (EPM)
05.2014 - 10.2015
Cashier
Jumbo
09.2012 - 06.2013
Customer Service Associate
Spring Step Shoes
08.2010 - 02.2011
Colegio Gimnasio De La Costa