Jorge Rosario
FedEx
Kissimmee,FL
15
years of professional experience
Dynamic and dependable professional with extensive experience. Adapted to direct customer interaction and customer service
Work History
Package Handler
11 Years 2 Months- Keep a clean and organized workspace
- Load and organize package following standards on to trucks
- Sort and organize incoming packages
Rural Mail Carrier Associate
4 Months- Delivered mail and packages accurately to rural addresses, ensuring timely service and customer satisfaction.
- Managed daily route logistics, adapting to changing conditions and optimizing delivery efficiency 6 days a week.
- Operated postal vehicles while adhering to safety regulations and maintenance protocols.
- Maintained accurate records of deliveries, ensuring compliance with postal regulations and tracking systems.
- Enhanced route planning by utilizing GPS technology for efficient navigation through rural areas.
- Collaborated with team members to resolve delivery issues and improve operational workflows.
- Developed strong relationships with customers, addressing concerns promptly and professionally for improved service quality.
Rural Assistant Carrier
6 Months- Assisted in training new hires on delivery procedures and operational protocols
- Maintained accurate records of deliveries, pickups, and customer interactions 6 days a week
- Implemented strategies to optimize route efficiency and reduce delays.
- Monitored inventory of postal supplies, coordinating restocking as needed.
- Resolved customer inquiries regarding services and delivery status effectively.
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
Postal Clerk
7 Years 1 Month- Assisted customers with inquiries and package tracking, enhancing service quality.
- Operated postal equipment including scales, sorting machines, and computers efficiently 6 days a week
- Managed inventory of supplies, ensuring availability for daily operations.
- Trained new clerks on procedures and customer service standards to improve team performance.
- Implemented workflow improvements that streamlined operations and reduced processing time.
- Maintained accurate records of transactions and shipments to ensure accountability.
- Collaborated with management to develop strategies for improving service efficiency and customer satisfaction.
Expert Driver
1 Year- Navigated routes efficiently using GPS technology to optimize delivery times 5 days a week
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted in training new drivers on company protocols and safe driving practices.
- Resolved customer complaints effectively, enhancing overall service experience.
- Coordinated with kitchen staff to ensure timely order preparation and dispatching.
- Implemented best practices for inventory management of delivery supplies and materials.
- Monitored traffic conditions to adjust routes proactively, minimizing delays during peak hours.
Limousine Chauffeur
3 Years 2 Months- Provided exceptional customer service, addressing client needs during rides 7 days a week
- Navigated efficiently using GPS systems and local traffic knowledge.
- Coordinated schedules to optimize routes and minimize delays.
- Mentored junior chauffeurs on best practices and client interaction techniques.
- Implemented process improvements to enhance operational efficiency and client satisfaction.
- Managed incident resolution effectively, maintaining professionalism under pressure.
Education
High School Diploma
Skills
Forklift Certification
Languages
Spanish
Native or Bilingual
Timeline
Rural Mail Carrier Associate
United States Post Office
09.2024 - 01.2025Read More
Rural Assistant Carrier
United States Postal Service, USPS
02.2024 - 08.2024Read More
Postal Clerk
United States Post Office
03.2016 - 04.2023Read More
Expert Driver
Papa John's Pizza
12.2015 - 12.2016Read More
Package Handler
FedEx
06.2015 - CurrentRead More
Limousine Chauffeur
Cityline Car Service
10.2011 - 12.2014Read More
John Bowne High School
High School Diploma
Read More