Jorge Rosell
HOMESTEAD,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Leon Medical Centers. Expert in safe driving practices and conflict resolution, I significantly improved route efficiency and patient care. Skilled in both technical installations and providing compassionate service, I consistently exceed employer expectations with my strong communication skills and reliability.
Overview
30
30
years of professional experience
Work History
Patient Van Driver
Leon Medical Centers
Homestead, FL
03.2024 - Current
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Improved route efficiency with use of advanced navigation tools.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Fostered positive customer relationships, ensuring repeat business through friendly interactions.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Enhanced patient comfort by providing compassionate care and timely transportation.
Uber Partner
Uber
Miami, FL
11.2021 - 03.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Cable Installation Technician
Cwsi
Hollywood, FL
08.2010 - 12.2022
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
Cable Installation Technician
Amtec
Miami, FL
01.2005 - 08.2010
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Repaired and updated equipment to conform to company-wide standards.
- Improved customer satisfaction by providing efficient and professional cable installation services.
Cable Installation Technician
Florida Sol Systems
Miami, FL
08.1994 - 07.2005
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
Education
Glass Machine Operator - Glass Technology
Technical Institute
Sokolov, Chekoslovac07.1989
Skills
- Conflict resolution techniques
- Customer Service
- Strong Communication Skills
- Safe Driving Practices
- Reliability and punctuality
- Accident prevention strategies
- Route Planning
- Flexibility in scheduling
- Traffic Laws
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Patient Van Driver
Leon Medical Centers
03.2024 - Current
Uber Partner
Uber
11.2021 - 03.2024
Cable Installation Technician
Cwsi
08.2010 - 12.2022
Cable Installation Technician
Amtec
01.2005 - 08.2010
Cable Installation Technician
Florida Sol Systems
08.1994 - 07.2005
Glass Machine Operator - Glass Technology
Technical Institute