JORGE RUBIO
Houston
Summary
Facilities and Workplace Services professional with experience supporting day-to-day office operations, facilities maintenance, workplace readiness, vendor coordination, security access, safety, repairs, and employee support. Proven ability to coordinate with leadership, employees, contractors, vendors, and building management to resolve facilities-related requests and maintain a safe, functional, and professional workplace environment. Brings 20+ years of experience in healthcare and highly regulated environments, with a strong background in customer service, team leadership, quality assurance, compliance, problem solving, and operational support. Bilingual in English and Spanish.
Overview
29
29
years of professional experience
Work History
Sr. Facilities Assistant
Community Health Choice/Harris Health System
07.2024 - Current
- Support the Director of Facilities Management & Administration with facilities planning, workplace operations, and overall facilities management activities for Community Health Choice.
- Support daily operations and maintenance of corporate office facilities, helping ensure a safe, comfortable, functional, and professional workplace for employees, contractors, and members.
- Coordinate with leadership, employees, vendors, contractors, and building management to ensure timely response and resolution of facilities-related requests, issues, and operational needs.
- Support day-to-day facilities operations including security access, maintenance, repairs, safety hazards, cleanliness, and general workplace services.
- Respond to employee facilities inquiries and service requests, coordinating appropriate resources to resolve issues efficiently and maintain customer satisfaction.
- Coordinate vendor and contractor activities and serve as a point of contact for facilities-related services and building management needs.
- Support workplace readiness activities, including employee onboarding and offboarding, access coordination, workstations, offices, furniture, and supplies.
- Manage and coordinate office supply requirements, maintaining appropriate inventory levels to support uninterrupted business operations.
- Monitor common areas, conference rooms, training rooms, copy areas, storage areas, and other shared spaces to ensure they remain operational, orderly, clean, and free of safety concerns.
- Utilize ServiceNow, phone, and email communications to receive, track, coordinate, and respond to facilities service requests.
- Assist with facilities projects, repairs, renovations, and maintenance activities while coordinating schedules and communicating status with appropriate stakeholders.
- Identify facilities-related issues and coordinate timely corrective action to minimize disruption to employees and business operations.
Spanish Interpreter
Solace Pediatric Home Healthcare
10.2022 - 03.2024
- Provided professional customer service and communication support to clinicians, patients, and families in a fast-paced healthcare environment.
- Facilitated accurate communication among multidisciplinary teams, patients, and families while maintaining professionalism, confidentiality, and attention to detail.
- Supported quality assurance and performance improvement initiatives through auditing activities and accurate documentation.
- Adapted quickly to changing priorities and communicated effectively with individuals from diverse backgrounds.
Laboratory Technician – Donor Operations
MD Anderson Cancer Center
03.2022 - 10.2022
- Received, processed, and verified specimens with a high degree of accuracy while following established policies and procedures.
- Evaluated specimen integrity and promptly communicated issues to appropriate personnel to prevent processing delays or quality concerns.
- Performed and documented quality control and quality assurance activities in accordance with departmental requirements.
- Maintained accurate and complete records and documentation while working in a highly regulated healthcare environment.
- Demonstrated strong attention to detail, reliability, compliance, and ability to follow established operational procedures.
Lead Component Technician
Gulf Coast Regional Blood Center
12.2020 - 12.2021
- Coordinated daily component production activities while maintaining accuracy, quality, and compliance with established procedures.
- Trained new employees on equipment, policies, procedures, and operational requirements.
- Provided performance feedback to management and supported team development and operational effectiveness.
- Performed quality control functions for laboratory equipment and supported processes requiring strict attention to safety, accuracy, and documentation.
- Managed competing priorities in a time-sensitive operational environment while maintaining established quality standards.
Donor Tech
CHI St. Luke’s Health
01.2003 - 06.2019
- Supported daily blood collection and processing operations in a highly regulated healthcare environment with strict quality, safety, and compliance requirements.
- Reviewed and revised Standard Operating Procedures to ensure processes were followed consistently and effectively.
- Supported departmental compliance with FDA, AABB, and on-site audit requirements.
- Assessed annual proficiency examinations for laboratory employees and supported staff competency requirements.
- Performed accurate data entry, eligibility screening, equipment operation, and documentation in accordance with established procedures.
- Collaborated with multidisciplinary teams to maintain safe, efficient, and reliable department operations.
Mobile Collection Supervisor
Gulf Coast Regional Blood Center
07.1998 - 12.2002
- Supervised mobile blood collection teams to meet and exceed operational and collection goals.
- Trained staff on customer service, technical procedures, and proper operating practices.
- Improved technician accuracy through hands-on training, coaching, and reinforcement of established procedures.
- Resolved customer questions and concerns while maintaining a professional and service-focused environment.
- Coordinated daily team activities and responded to operational issues in a fast-paced environment.
- Provided leadership, training, and performance feedback to team members.
Medical Assistant Externship
Emergency & Trauma Center/Life Flight Memorial Hermann Hospital
03.1998 - 06.1998
- Supported physicians and nursing staff in a fast-paced emergency and trauma environment.
- Maintained availability of medical supplies and assisted with retrieving supplies and equipment required for patient care.
- Supported clinical staff with equipment, documentation, patient monitoring, and other operational needs.
- Demonstrated ability to remain organized and responsive while supporting multiple urgent priorities.
Education
Associates Degree - Medical Assistant
Texas School of Business
01.1998
High School Diploma - undefined
Reagan High School
01.1990
Skills
- Facilities Management
- Workplace Operations
- Vendor Coordination
- Customer Service
- ServiceNow
- Maintenance & Repair Coordination
- Safety & Hazard Awareness
- Security Access
- Supply & Inventory Management
- Workplace Readiness
- Project Coordination
- Team Leadership
- Training & Development
- Quality Assurance
- Compliance
- Problem Solving
- Critical Thinking
- Communication
- Planning & Organization
- Time Management
- Continuous Improvement
- English / Spanish
Timeline
Sr. Facilities Assistant
Community Health Choice/Harris Health System
07.2024 - Current
Spanish Interpreter
Solace Pediatric Home Healthcare
10.2022 - 03.2024
Laboratory Technician – Donor Operations
MD Anderson Cancer Center
03.2022 - 10.2022
Lead Component Technician
Gulf Coast Regional Blood Center
12.2020 - 12.2021
Donor Tech
CHI St. Luke’s Health
01.2003 - 06.2019
Mobile Collection Supervisor
Gulf Coast Regional Blood Center
07.1998 - 12.2002
Medical Assistant Externship
Emergency & Trauma Center/Life Flight Memorial Hermann Hospital
03.1998 - 06.1998
High School Diploma - undefined
Reagan High School
Associates Degree - Medical Assistant
Texas School of Business