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Associate Principal Engineer

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 Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. 

As a highly skilled professional with 4 years of cumulative experience in client onboarding and customer support, I have a proven track record of ensuring regulatory compliance and managing risk in fast-paced environments. My expertise includes conducting CDD, EDD, AML/KYC, and sanctions screening processes to ensure client suitability and prevent financial crime. Additionally, I possess strong customer support skills, with experience in fraud investigation, transaction monitoring, and payment risk management. With excellent attention to detail and a commitment to delivering exceptional service, I am well-equipped to provide effective solutions to complex challenges in the field of compliance and customer support.

Passionate Software Engineer with 3.5 years of experience providing excellent support to consulting clients working on multimillion projects in Home Appliance Field and looking forward for next step in life and learn new things which enhance my knowledge in the field.

Customer-focused and dedicated customer service and project management professional with excellent communication, research, and problem-solving skills. Proven track record in providing technical support and resolving complex issues. Skilled in troubleshooting and effective communication. Experienced in troubleshooting and resolving complex technical issues, employing effective communication and problem-solving skills to improve user satisfaction and operational efficiency. Demonstrated ability to streamline processes and enhance user satisfaction. Proven ability to collaborate with teams and adapt to rapidly changing environments.

Jorge Ruiz

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Senior Support Analyst

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Bachelor of Science - Computer Science

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Senior Support Analyst

Bachelor of Science - Computer Science

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