Jorge Saldivar
IT
Las Vegas,NV
Summary
Technology-driven IT Support Specialist who integrates technical acumen with problem-solving expertise to expand IT operations. Solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
System Administrator
Allegiant Air
03.2023 - Current
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Supported implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Provided exceptional end-user support, ensuring timely resolutions to technical issues.
- Managed and supported systems with over 5,000 devices.
Genius
Apple Inc.
10.2016 - 03.2023
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Applied critical thinking and research to address complex issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Maintained 100% overall customer satisfaction while delivering a 97% success rate on repairs.
Mobile Phone Technician
Sprint
02.2008 - 10.2015
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
Education
Some College (No Degree) - Computer Software And Media Applications
Western Governors University
Salt Lake City, UT 10.2022 - Current
High School Diploma -
Eldorado High School
Las Vegas, NV 06.2006 - 06.2006
Skills
Hardware and software installation
undefinedCertification
Certified Apple Technician, Apple INC.
Timeline
Jamf 200 Certification
06-2023
System Administrator
Allegiant Air
03.2023 - Current
Some College (No Degree) - Computer Software And Media Applications
Western Governors University
10.2022 - Current
Certified Apple Technician, Apple INC.
12-2019
Genius
Apple Inc.
10.2016 - 03.2023
Mobile Phone Technician
Sprint
02.2008 - 10.2015
High School Diploma -
Eldorado High School
06.2006 - 06.2006
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