JORGE SANTIAGO
Wyndham Grand Orlando Resort Bonnet Creek
Davenport,FL
17
Years of experience
Hospitality and lead bartender professional with 20 years of high-volume bar operations across Orlando, Washington, D.C., and Las Vegas. Lead bartender and management experience supporting luxury resorts, cocktail programs, sports bars, wine bars, and large-scale events. Forbes training, resort operations support, and opening team participation. Bilingual English-Spanish with strong product knowledge across beer, wine, spirits, and classic cocktails.
Work History
Bartender
8 Years 4 Months- Lead bartender at a high volume resort, consistently delivering efficient, elevated service in a fast paced pool bar setting.
- Developed and implemented original cocktail menus for pool bar and lobby bar, focusing on innovative concepts, recipes, and presentation standards to elevate guest experience
- Led and supported bartending and service staff, fostering a collaborative environment to enhance service delivery
- Provide banquet bartending services for weddings, corporate events, private functions, and large-scale resort events.
Bartender
1 Year 4 Months- Delivered elevated cocktail service in luxury resort, enhancing guest experience.
- Supported Michelin guide-recognized dining concept, emphasizing refined cocktail service and exceptional guest engagement.
- Executed bartending services for banquets, ensuring quality beverage preparation and presentation. for weddings, corporate events, private functions, and large-scale resort events.
- Completed Forbes hospitality training, establishing service standards for luxury properties.
- Chosen for the opening bar team, supporting the launch of a luxury hospitality property
Bartender
9 Months- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served guests responsibly in high-volume environment, ensuring customer safety and satisfaction
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted guests at lobby bar by providing personalized service and recommendations
- Create seasonal cocktails
- Provide vast knowledge of beer, wine, and spirits
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Acquired extensive knowledge of hotel and resort operations to enhance guest experience
Bartender
11 Months- Delivered exceptional guest service in fast-paced food and beverage environment
- Open and close bar including setting up and breaking down using checklist
- Processed cash transactions accurately and efficiently
- Implemented promotions to increase customer engagement and sales.
Lead Bartender
6 Months- Opening and set up bar including service bar, garnishes, syrups, and juices
- Closing down bar including restock and closing checklist
- Extensive wine knowledge along with beer and liquor
- Accommodated and took care of guests.
Manager/ Corporate Trainer/ Lead Bartender
6 Years 8 Months- Manage the restaurant, while touching every table making sure great food and service is executed along with a great experience
- Run 'pre-shift meetings' getting the team mentally focused and preparing them for the shift
- Weekly bank runs
- Open/Close the restaurant
- Maintaining ambiance throughout shift
- Send out reports on a nightly basis.
Education
High School Diploma
Skills
Cocktail Creation & Menu Development
Classic & Craft Cocktail Preparation
Bilingual- English & Spanish
Management experience
Suggestive Selling
Vast Knowledge in beer
wine
and spirits
Bar Operations & Organization
Timeline
Bartender
Hilton Conrad Orlando at Evermore
01.2024 - 05.2025Read More
Bartender
Walt Disney World Dolphin Resort
04.2023 - 01.2024Read More
Bartender
Wyndham Grand Orlando Resort Bonnet Creek
06.2018 - CurrentRead More
Bartender
PBR Rock Bar and Grill, Fine Entertainment
05.2017 - 04.2018Read More
Lead Bartender
Barcelona Wine Bar
10.2016 - 04.2017Read More
Manager/ Corporate Trainer/ Lead Bartender
Alexandria Restaurant Partners
03.2010 - 11.2016Read More
Colonial High School
High School Diploma
Read More