Jorge Torres
Dallas,TX
Summary
Results-driven and customer-oriented Data Center Management professional offering 10+ years of progressively complex experience in data center operations, team leadership and development, customer issues resolution.
Recognized as a hands-on, dedicated leader and key contributor able to manage competing priorities while delivering positive results. Fully-committed to confronting and overcoming challenges and leading through example to meet and surpass organizational goals and objectives.
Overview
10
10
years of professional experience
Work History
Data Center Operations Manager
DataBank Ltd.
Dallas
09.2018 - Current
- Increased energy efficiency with the implementation of temperature control measures and equipment upgrades.
- Monitor and maintain data center performance by coordinating the repair and/or installation of mechanical and electrical components to include UPS's utility switch-gear, power generators, and chillers.
- Foster collaborative business relationships with current customers by immediately responding to all inquiries and resolving power outages and/or other identified service issues.
- Reduced downtime for critical systems by proactively identifying and resolving potential issues.
- Assess vendors on a regular basis to ensure high-levels of performance in adherence with client-based SLAs and facility maintenance requirements. Additionally, research prospective vendors for future data center optimization initiatives.
- Collaborated with vendors to secure cost-effective solutions for equipment procurement and maintenance needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Conducted regular audits of data center infrastructure, ensuring compliance with industry regulations.
- Improved data center efficiency by implementing new operational procedures and protocols.
- Coordinated with cross-functional teams on projects involving network expansion or facility upgrades, ensuring seamless integration into existing operations.
- Oversaw the installation and maintenance of hardware, minimizing service disruptions for clients.
- Worked effectively in fast-paced environments.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Managed a team of technicians, ensuring optimal performance and adherence to industry standards.
- Support a culture of professional development and career mobility at the enterprise-level by training, mentoring, and coaching new Data Center Technician hires located across the United States on data center operations best practices.
Data Center Operations Technician
IBM
Dallas, TX
07.2014 - 11.2017
- Enhanced server reliability by conducting thorough hardware and software maintenance tasks.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
- Rack, build, cable, configure, and provision servers in a fast-paced enterprise datacenter environment.
- Working in a collaborative, results-driven team environment with the ability to achieve established company goals efficiently, while meeting quality standards.
- Efficiently and successfully trained newly hired employees making sure they have a full understanding on provisioning process and how company datacenter works.
- Applied creative thinking to analyze and address issues and come up with new, innovative ways of solving and achieving goals.
- Thrive on engaging with customers; can begin a conversation, building raport.
- Professionally resolve hardware issues for SoftLayer’s global customer base via ticket system. Issues may vary such as replacing bad RAM, failed drives, a failed Raid Card, failed networking cables, re-crimping cables, executing chassis swaps or server relocations.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX07.2012
Skills
- Department management
- Capacity Planning
- Complex Customer Installations
- Issue Prioritization and Resolution
- Data Center Builds and Expansions
- IT Infrastructure Proficiency
- Customer/Client Advisement
- Vendor Assessment Oversight
- Incident Management
- Continuous Process Improvement
- Project Planning
- Team Leadership and Development
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets for our Fiber and CAT6 inventory.
- Completed NLYTE project for our building that contains 3 subfloors and 7 above ground floors.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Center Operations Manager
DataBank Ltd.
09.2018 - Current
Data Center Operations Technician
IBM
07.2014 - 11.2017
High School Diploma -
Bryan Adams High School