Jorge Trillo
Cork,Ireland
Summary
- Patient and dedicated ESL teacher, skilled at developing and promoting interactive learning within group environment.
- CELTA certified. Taught adults from various nationalities and skill levels.
Overview
6
6
years of professional experience
Work History
English Teacher
Cork English College
07.2024 - 12.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Host
Montenotte Hotel
01.2024 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
CELTA Trainee
UCC
09.2023 - 11.2023
- Imparted ESL lessons to 5-14 pre-intermediate and upper-intermediate students with varying skill levels.
- Attended workshops to learn about student motivation and engaging learning activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Guest Relations Executive/Hotel Receptionist
Mount Juliet Estate
01.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Museum Attendant
Uniges
10.2021 - 12.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
Lifeguard
Uniges
06.2021 - 08.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
sales and service
Starwood Hotels & Resorts Worldwide
10.2018 - 04.2019
- Managed high call volume with tact and professionalism.
- Addressed and resolved customer product complaints empathetically and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
CELTA Course
UCC
Cork11.2023
Bachelor of Arts - English Studies
Uned
Córdoba, AL, España2022
Skills
- Group and Individual Instruction
- Adult Education
- Lesson Plan Implementation
- Interactive Teaching
- Proficiency in Developing Rapport
- Extensive English Grammar Knowledge
- Certified CELTA Instructor
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
English Teacher
Cork English College
07.2024 - 12.2024
Host
Montenotte Hotel
01.2024 - 06.2024
CELTA Trainee
UCC
09.2023 - 11.2023
Guest Relations Executive/Hotel Receptionist
Mount Juliet Estate
01.2023 - 08.2023
Museum Attendant
Uniges
10.2021 - 12.2022
Lifeguard
Uniges
06.2021 - 08.2021
sales and service
Starwood Hotels & Resorts Worldwide
10.2018 - 04.2019
CELTA Course
UCC
Bachelor of Arts - English Studies
Uned
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