Jorge Valdez
Buena Park,CA
Summary
Experienced technician with expertise in satellite and cable installation, troubleshooting, and repair. Collaborates effectively with team members to consistently achieve high-quality results. Recognized for reliability, flexibility, and adaptability to changing needs. Proficient in utilizing diagnostic tools, interpreting technical diagrams, and providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
Dish Technician 1
Dish Network Corp
08.2023 - Current
- Conducted thorough site surveys for potential installations, determining optimal dish placement for maximum signal reception.
- Maintained a clean and organized work environment, ensuring safe conditions when working on-site at customer locations.
- Ensured quality workmanship by adhering to company guidelines and safety protocols for all installations and repairs.
- Streamlined inventory management processes, maintaining accurate records of tools, equipment, and supplies.
- Collaborated with sales representatives to provide comprehensive solutions for prospective clients'' unique needs during initial consultations.
- Adapted quickly to changing job demands or new equipment upgrades, maintaining a high level of expertise in the ever-evolving field of dish technology.
- Demonstrated a commitment to professional development by participating in ongoing training sessions, staying current on industry trends and new technologies.
- Reduced service call times by effectively troubleshooting and diagnosing technical issues with dish systems.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Tech Support and Presales Professional
AVYCON Security Cameras
06.2022 - 07.2023
- Provide comprehensive online, offline, and phone support to customers, effectively resolving product-related issues
- Expertly troubleshoot, test, and process RMA repair or replacement requests, ensuring timely and efficient resolution
- Demonstrate in-depth knowledge of IP addresses, switches, CCTV security systems, network security, TCP/IP, and LAN protocols
- Collaborate closely with technical support professionals to address complex challenges and deliver optimal solutions
- Swiftly resolve basic end-user and installer problems, escalating critical issues to appropriate teams when necessary
- Diligently track and follow up on all outstanding incidents, ensuring each one is successfully resolved
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Recruiter
Resource Employment Solutions
08.2021 - 01.2022
- Actively recruited team leads and warehouse employees using Bullhorn
- Utilized Indeed to efficiently screen and shortlist candidates daily
- Effectively communicated through Outlook for email correspondence
- Prepared detailed reports in Excel to update open positions
- Scheduled phone interviews and provided candidates with position details
- Managed employee attendance, sick days, and check-ins
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Material Handler II
Trojan Battery
06.2019 - 06.2021
- Complied with safety requirements and utilized personal protective equipment
- Ensured machine operators had required materials and labeled hazardous waste
- Verified incoming materials from suppliers to meet quantity standards
- Collaborated with the team to maximize production efficiency
Forklift Driver
Manitex
10.2016 - 10.2019
- Operated a wide range of warehouse equipment in a safe and efficient manner
- Worked collaboratively in team-based settings to achieve objectives
- Maintained records of supply, material, and product movements
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Machine Operator
Quest Nutrition
07.2014 - 07.2017
- Trained, supervised, and motivated a team of 10 staff members
- Oversaw the production process and managed production schedules
- Calibrated machines to ensure peak performance
- Monitored machine operations and resolved malfunctions
- Prepared and maintained production reports and personnel records
Education
Associate of Science - Information Technology
Platt College
Anaheim, CA09.2022
Skills
- Electrical Wiring Knowledge
- Hand Tools Expertise
- Power Tools Operation
- Multimeter usage
- Cable Management
- System Configuration
- Network setup
- Software Updates
- Satellite dish installation
- Customer Service
- Multitasking
- Network Troubleshooting
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dish Technician 1
Dish Network Corp
08.2023 - Current
Tech Support and Presales Professional
AVYCON Security Cameras
06.2022 - 07.2023
Recruiter
Resource Employment Solutions
08.2021 - 01.2022
Material Handler II
Trojan Battery
06.2019 - 06.2021
Forklift Driver
Manitex
10.2016 - 10.2019
Machine Operator
Quest Nutrition
07.2014 - 07.2017
Associate of Science - Information Technology
Platt College