Jorge Vargas
Plainfield,IL
Summary
IT professional with hands-on experience in managing and troubleshooting hardware, software, and network systems in a high school environment. Skilled in Windows Server, Active Directory/Microsoft Intune, and user support for over 7,000 students and staff. Seeking to transition into a System Administrator role to drive efficiency, strengthen security, and optimize IT infrastructure.
Overview
6
6
years of professional experience
Work History
Computer Technician
Joliet Township High School District 204
Joliet, Illinois
11.2024 - Current
- Provided technical support for staff and students across 6,000+ endpoints, resolving hardware, software, and network issues.
- Deployed and imaged new devices using Microsoft Intune Services.
- Ensured compliance with school IT security policies by applying antivirus updates and assisting with multi-factor authentication setup.
- Maintain and troubleshoot the lunchroom Point-of-Sale (POS) system to ensure reliable daily operation of student meal services.
- Implement technology solutions that streamline classroom and office workflows, reducing manual tasks for teachers and staff.
- Maintain accurate documentation of system configurations, asset inventory, and support procedures.
Kitchen Supervisor
Beggars Pizza
New Lenox, Illinois
11.2019 - 12.2024
- Train and mentor new employees on food safety protocols and operational procedures across all kitchen roles.
- Manage kitchen operations, including opening and closing tasks, to ensure a seamless workflow.
- Maintain quality control by ensuring all food items are labeled, within their expiration dates, and meet company standards.
- Prepare ingredients efficiently, ensuring the kitchen is well-stocked and organized for peak hours.
- Resolve customer concerns with professionalism, ensuring satisfaction with food orders.
IT Intern
Grundy County
Morris, Illinois
03.2024 - 11.2024
- Responded to and resolved IT support tickets, including diagnosing and troubleshooting various software and hardware issues.
- Supported the IT department with system upgrades and migration projects, ensuring a smooth transition with minimal downtime.
- Helped onboard new employees by setting up their accounts, configuring emails, and providing initial training on IT systems.
- Utilized ManageEngine ticketing software to efficiently troubleshoot and resolve computer issues, ensuring timely and effective resolution of support requests.
- Contributed to a multi-site network refresh across five facilities, improving connectivity for over 400 users.
Education
Associate of Applied Science - Information Technology - Networking
Lewis University
Romeoville, IL12-2026
Associate of Applied Science - Information Technology - Networking
Joliet Junior College
Joliet, IL12-2024
Skills
- Infinite Campus
- System/endpoint management
- Active Directory and Group Policy
- Networking
- Adaptability to changing conditions
- Windows Server, print servers
- Troubleshooting
- Data Reports
Timeline
Computer Technician
Joliet Township High School District 204
11.2024 - Current
IT Intern
Grundy County
03.2024 - 11.2024
Kitchen Supervisor
Beggars Pizza
11.2019 - 12.2024
Associate of Applied Science - Information Technology - Networking
Lewis University
Associate of Applied Science - Information Technology - Networking
Joliet Junior College
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