Jorge Viera
San Antonio,TX
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Also very skilled in various needs of
Maintenance work ,hard-working and
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Dispatcher/Driver
Independent Contractor - Self Employed
San Antonio, Texas
02.2021 - Current
- Coordinated communication between drivers and clients for timely deliveries.
- Monitored freight movements using dispatch software and tracking systems.
- Managed driver schedules to enhance route efficiency and minimize delays.
- Assisted in resolving issues related to shipments and driver concerns.
- Maintained accurate logs of dispatch activities and communications.
- Collaborated with warehouse staff to ensure proper loading procedures were followed.
- Provided support to drivers by offering directions and traffic updates.
- Ensured adherence to safety regulations and company policies, promoting safe operational practices.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles with GPS technology, delivering real-time status updates to drivers and clients.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Managed daily delivery and work schedules to maximize coverage.
- Maintained logs of all incoming calls and assigned tasks.
- Identified locations and needs of callers to accurately send assistance.
- Prepared daily work and run schedules.
- Addressed questions, problems or requests for service or equipment.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Oversaw communications within assigned territories.
- Operated long-haul trucks across diverse routes ensuring timely deliveries.
- Conducted routine vehicle inspections to maintain optimal performance and safety.
- Maintained accurate logs of driving hours, mileage, and fuel usage for compliance.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained accurate logs of vehicle inspections and repair status.
- Drove trucks to and from job sites to deliver supplies.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Reported any vehicle malfunctions or accidents immediately to management.
- Answered customer requests with information about product availability, shipping information and status updates.
- Good vehicle Record
- Achieved zero emergency calls during dispatch operations, ensuring smooth delivery processes.
- Arranged for repairs to restore service and schedules.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Managed time effectively to meet tight delivery deadlines.
- Operated a variety of vehicles safely in diverse weather conditions.
Truck Driver
Steven's Transport
Dallas, TX
01.2018 - 03.2020
- Operated long-haul trucks safely across diverse routes.
- Conducted pre-trip inspections to ensure vehicle readiness.
- Followed DOT regulations for hours of service compliance.
- Managed personal driving time according to Hours of Service regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Communicated with dispatch regarding route changes and delays.
- Communicated with dispatchers regarding pickup and delivery times.
- Maintained accurate logs of driving hours and vehicle maintenance.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Hooked and unhooked trailers from tractor and converter dollies.
- Managed cargo loading and unloading to maintain balance and safety.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Provided exceptional customer service during deliveries and pickups.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Collaborated with team members to optimize delivery schedules.
- Obtained signatures needed to complete and process paperwork.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
Maintenance Technician
Star Personal
San Antonio, Texas
01.2015 - 12.2017
- Conducted regular inspections of equipment and facilities for safety compliance.
- Performed preventive maintenance on machinery to ensure optimal performance.
- Diagnosed mechanical issues and implemented effective repair solutions.
- Make Ready and apartment building inspections
- Documented maintenance activities and repairs in the management system accurately.
- Responded promptly to emergency repair requests from various departments.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Implemented troubleshooting techniques to resolve issue.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Lead Maintenance Technician
MLC Services
Destin, FL
03.2003 - 10.2016
- Supervised maintenance team for timely equipment repairs and routine inspections.
- Oversaw predictive and preventive maintenance of equipment.
- Conducted preventative maintenance on HVAC, plumbing, and electrical systems.
- Diagnosed mechanical issues using troubleshooting techniques and tools.
- Inspected, replaced and repaired defective parts and completed preventive maintenance.
- Repaired clogged drains and leaking pipes to maintain plumbing systems.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Ordered necessary parts for repairs and installations.
- Coordinated with vendors for timely procurement of maintenance supplies and tools.
- Monitored work order completion and worked with other team members on complex projects.
- Responded promptly to emergency repair requests from clients.
- Trained staff on proper use of tools and equipment related to maintenance work.
- Maintained accurate records of maintenance activities and repairs performed.
- Created estimates for labor costs associated with repair projects.
- Supervised installation projects to ensure quality standards were met.
- Installed new fixtures, appliances, and machinery as needed.
- Provided expertly installed power outlets and light fixtures by applying electrical knowledge.
- Operated hand and power tools to complete repairs.
- Performed scheduled cleaning duties in accordance with safety protocols.
- Assisted in troubleshooting complex problems within mechanical systems.
- Landscaped and maintained grounds, watering, mowing grass, and trimming hedges.
- Make Ready condos and apartments
- Change locks
- Painting, flooring, shingles,tile work
- Groundskeeper
- Pool equipment,close and open
- Read and interpreted equipment manuals and work orders for performing required maintenance and services
- Complied with OSHA regulations
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
Education
Associate of Arts - Business And Managerial Economics
Okaloosa Walton Community College
Niceville, FL 08.1996 - 06.1998
Niceville Sr High School
Niceville, FLSkills
- Dispatch software
- Freight tracking
- Route optimization
- Regulatory compliance
- Customer relationship management
- Equipment operation
- Strong math aptitude
- Time management
- Problem solving
- Attention to detail
- Multitasking and organization
- Critical thinker
- Decision-making
- Strong organizational skills
- Works well independently
- Easily adapts to tasks
- Quick thinking
- Experienced with Hand tools
- Warehouse and Manufacturing
- Bilingual in Spanish
Timeline
Dispatcher/Driver
Independent Contractor - Self Employed
02.2021 - Current
Truck Driver
Steven's Transport
01.2018 - 03.2020
Maintenance Technician
Star Personal
01.2015 - 12.2017
Lead Maintenance Technician
MLC Services
03.2003 - 10.2016
Associate of Arts - Business And Managerial Economics
Okaloosa Walton Community College
08.1996 - 06.1998
Niceville Sr High School