Jorge Villalobos
CHICAGO,IL
Summary
Detail-oriented technician skilled in technical troubleshooting, problem solving, and effective communication. Proven ability to diagnose and repair electrical systems while ensuring customer satisfaction through exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technician
Volkswagen
Chicago, Illinois
07.2021 - Current
- Diagnosed and repaired electrical systems in various VW vehicle models.
- Conducted routine maintenance checks on engine components and fluid levels.
- Coordinated with team members to optimize workflow in service bays.
- Utilized diagnostic tools to identify issues and recommend solutions.
- Performed brake inspections and replacements for customer vehicles.
- Educated customers on repair needs and provided detailed service explanations.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Employed scan tools to accurately diagnose drivability issues in gasoline powered vehicles.
- Inspected vehicle engines and other components to identify potential issues.
Manager
Dunkin Donuts & Baskin Robbins
Chicago , IL
09.2013 - 07.2021
- Executed training initiative to enhance skills and cultivate internal leaders.
- Trained and mentored new employees to maximize team performance and achieve daily performance
objectives. - Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Coached new team members on job tasks and strategies to improve performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Line Cook
Johnny Rockets Restaurant
Chicago, IL
08.2011 - 08.2013
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Restocked food items throughout shift, ensuring cooks had necessary ingredients for service.
- Oversaw daily product inventory, purchasing, and receiving to streamline kitchen operations.
- Established collaborative relationships with kitchen team, enhancing overall operational efficiency.
Education
Marie Sklodowska Curie Metropolitan High School
ChicagoSkills
- Technical troubleshooting
- Technical documentation
- Problem solving
- Attention to detail
- Customer service
- Effective communication
- Bilingual (spanish)
Certification
Basic electrical specialist
Timeline
Technician
Volkswagen
07.2021 - Current
Manager
Dunkin Donuts & Baskin Robbins
09.2013 - 07.2021
Line Cook
Johnny Rockets Restaurant
08.2011 - 08.2013
Marie Sklodowska Curie Metropolitan High School