Jorge Villarreal
Brownsville,TX
Summary
Dynamic and reliable professional with extensive experience at ABM Industries, excelling in guest room cleaning and maintenance reporting. Proven ability to enhance customer satisfaction through effective problem-solving and initiative-taking. Skilled in multitasking and prioritizing tasks, ensuring a clean and organized environment while training new staff to uphold high standards.
Overview
8
8
years of professional experience
Work History
Houseman
ABM Industries
04.2025 - Current
- Trained new staff on operational procedures and customer interaction techniques.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty retention.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Supervised daily operations of housekeeping team, ensuring cleanliness standards met.
- Coordinated inventory management of cleaning supplies, optimizing stock levels and reducing waste.
- Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
- Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
- Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and timely completion of tasks.
- Maintained cleanliness and organization in guest areas to enhance overall guest experience.
- Assisted in inventory management by restocking supplies and reporting shortages promptly.
- Operated equipment for floor maintenance, ensuring adherence to safety protocols.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Conducted routine inspections of facilities to identify maintenance needs and report issues.
- Implemented best practices for waste disposal and recycling initiatives within the facility.
- Trained new staff on operational procedures to ensure consistency and quality standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Cashier
Pollo Loco
Brownsville, TX
12.2024 - 04.2025
- Processed customer transactions efficiently using POS system.
- Maintained accurate cash drawer and handled discrepancies promptly.
- Assisted customers with menu selections and answered inquiries effectively.
- Ensured cleanliness of work area to meet safety standards consistently.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Collaborated with team members to enhance overall customer service experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Solar Installer
Kiewit
San Angelo Tx
04.2023 - 11.2024
- Installed solar panels on residential and commercial rooftops, ensuring system integrity and safety compliance.
- Conducted site assessments to evaluate installation feasibility and optimize panel placement.
- Collaborated with team members to troubleshoot system issues and implement effective solutions.
- Operated hand and power tools for precise installation of mounting systems and electrical components.
- Assisted in training new installers on safety protocols, installation techniques, and equipment handling.
- Followed industry standards and local regulations to ensure compliance during all phases of installation projects.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Maintained high-quality installations by performing routine inspections, identifying defects, and correcting any issues promptly.
CSR, Sales
Fred Loya Insurance
Brownsville, TX
02.2021 - 04.2023
- Assisted customers with inquiries regarding insurance policies and coverage options.
- Processed policy applications and endorsements efficiently to ensure timely service delivery.
- Collaborated with team members to resolve customer issues, enhancing satisfaction rates.
- Conducted thorough follow-ups on outstanding claims, ensuring accurate information dissemination.
Cook
Whataburger
Brownsville, TX
01.2018 - 11.2020
- Prepared high-quality meals according to standardized recipes and specifications.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Maintained cleanliness and organization of workstations to promote food safety practices.
- Assisted in training new team members on cooking techniques and kitchen procedures.
- Monitored inventory levels and communicated needs for stock replenishment to management.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Adapted quickly to changing menu items and special requests from customers, ensuring satisfaction.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Hommer Hanna High School
Brownsville, TX06.2020
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Maintenance reporting
- Supplies organization
- Multitasking and prioritizing
- Heavy lifting
Languages
Spanish
Native or Bilingual
Timeline
Houseman
ABM Industries
04.2025 - Current
Cashier
Pollo Loco
12.2024 - 04.2025
Solar Installer
Kiewit
04.2023 - 11.2024
CSR, Sales
Fred Loya Insurance
02.2021 - 04.2023
Cook
Whataburger
01.2018 - 11.2020
High School Diploma -
Hommer Hanna High School