Jorge Zecena
Flanders ,NY
Summary
Dynamic Field Supervisor at Westhampton Architectural Glass with proven expertise in operations planning and team leadership. Enhanced project efficiency by reducing completion time through effective task delegation and quality control measures. Recognized for fostering strong client relationships and mentoring teams to exceed performance targets consistently.
Overview
12
12
years of professional experience
Work History
Field Supervisor
Westhampton Architectural Glass
05.2021 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Kept teams on task to complete milestones on time.
- Completed site checks and leveraged computerized applications to document or record findings.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
Lead Installer
Westhampton Architectural Glass
06.2014 - 05.2021
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Loaded and unloaded building materials used for construction.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Laid out materials and system components to prepare for installation.
Mechanic Helper
Westhampton Architectural Glass
08.2013 - 06.2014
- Preserved shop equipment functionality through proper usage, cleaning, maintenance checks, and reporting any malfunctions promptly.
- Assisted lead mechanic in installation and make sure they had proper tools , equipment to install properly
- Cleaned and maintained shop equipment and organized tools into individual bays
Education
Riverhead High School
Riverhead , NY2010
Skills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
- Project monitoring
- Quality control
- Schedule development
- Site preparation
- Progress reporting
- Team leadership
Languages
Spanish
Timeline
Field Supervisor
Westhampton Architectural Glass
05.2021 - Current
Lead Installer
Westhampton Architectural Glass
06.2014 - 05.2021
Mechanic Helper
Westhampton Architectural Glass
08.2013 - 06.2014
Riverhead High School
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