JORGE A. NARVAEZ
Robinsonville,MS
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes. Thorough Quality Engineer adept at performing quality inspections and identifying root causes for non-conforming material issues. Hardworking and meticulous with a passion for continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Quality Engineer of North America
ABB
05.2023 - Current
- Collaborating with cross-functional teams to identify quality issues and implement solutions.
- Enhanced supplier performance by implementing stringent quality control processes and procedures.
- Reduced product defects by closely monitoring supplier production lines and providing regular feedback for improvements.
- Increased overall supplier satisfaction with frequent communication, addressing concerns, and providing support.
- Analyzing customer feedback and complaints to improve product quality
- Developing and implementing quality assurance processes and procedures.
- Conducting root cause analysis and implementing corrective actions.
- Monitoring and evaluating product performance and reliability.
- Providing technical support to customers regarding quality-related inquiries
- Participating in quality inspections.
- Improved customer satisfaction by addressing and resolving quality issues in a timely manner.
- Enhanced process efficiency by identifying and resolving quality issues in manufacturing processes.
Customer Service Representative
Solix Inc.
02.2021 - 04.2023
- Provided assistance to clients, offering information and clarification regarding the services provided by the scholarship.
Associate
Amazon
07.2020 - 02.2021
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Quality Engineer
Valeo Wiper Systems & Compressors
01.2020 - 05.2020
- I was the second in Quality to Customer, my job was, each time a customer had a problem with the product, we would need to analyze what was wrong with the wipers motors from the customers, find the error on the motor and report it to the company.
Education
Mechatronic Engineer -
Universidad Tecmilenio
12.2021
Skills
- Microsoft Office
- SAP
- Team Work
- Problem Solving
- Customer Services
- ISO 9001 Knowledge
- Inspection methods
- Root Cause Analysis
- Materials review
- Solidworks
- Quality processes
- Corrective Action Planning
- Inspection Plan Design
- Supply Chain Inspection
Certification
- Innovation & Entrepreneurship
- Systems in the Automotive Industry
- Automation of Manufacturing Systems
- Six Sigma Yellow Belt Certification
Languages
Spanish
English
Timeline
Customer Quality Engineer of North America
ABB
05.2023 - Current
Customer Service Representative
Solix Inc.
02.2021 - 04.2023
Associate
Amazon
07.2020 - 02.2021
Quality Engineer
Valeo Wiper Systems & Compressors
01.2020 - 05.2020
Mechatronic Engineer -
Universidad Tecmilenio