Jorge L. Contreras
Chicago,IL
Summary
Multi-lingual, health science and retail sales professional. Achievements include expanding customer base and bringing in new sales revenue. Diligent and forward-thinking professional with organized and competitive nature focused on growing customer base and increasing revenue numbers. Excellent customer service, interpersonal, research skills, and with talent for interacting with staff at all levels of organization and public. Persuasive communication style and strategic planning strength. Willingness to travel.
Overview
7
7
years of professional experience
Work History
Membership Sales
Costco Wholesale
07.2021 - Current
- Contributed to the #1 ranked sales membership team in the midwest region for Q3 of 2022 based on revenue generated from selling the higher level memberships and generating credit card applications.
- Exceeded monthly sales goals by promoting product benefits, enrolling new clients and existing relationships.
- Sold memberships in 3 languages; English, Spanish, and Portuguese resulting in an increase in diverse customer base.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Promoted high level of customer satisfaction using strong relationship-building skills and prompt issue resolution.
Deli-Counter Foods Associate
Target
12.2018 - 12.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Merchandising Associate
Costco
11.2020 - 07.2021
- Stocked the sales floor with incoming merchandise from trucks in the early morning leading to a timely opening of the warehouse.
- Performed other duties as assigned. i.e., cart attendant
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Answered customer questions regarding store merchandise, department information and pricing.
Associate
Target
12.2016 - 12.2018
- Managed customer relations and customer service through daily communication and interaction.
- Employee of the month during the holiday season of 2017
- Increased customer satisfaction significantly within department.
- Worked varied hours, days, nights and weekends as business needs dictated.
- Maximized customer interactions by promptly identifying needs and wants.
- Effectively stocked produce, grocery, and frozen departments leading to a decreased shrink loss of product.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Education
Bachelor’s of Science - Rehabilitation Science
University of Illinois At Chicago
Chicago, IL05.2022
Associate of Science - undefined
Elgin Community College
2019
Skills
- Fluent in 3 languages: English, Spanish, and Portuguese
- Sales
- Membership Registrations
- Diversity & Cultural Dexterity Competence
- Microsoft Office Products Proficient: Excel, Power Point, and Word
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Membership Sales
Costco Wholesale
07.2021 - Current
Merchandising Associate
Costco
11.2020 - 07.2021
Deli-Counter Foods Associate
Target
12.2018 - 12.2021
Associate
Target
12.2016 - 12.2018
Bachelor’s of Science - Rehabilitation Science
University of Illinois At Chicago
Associate of Science - undefined
Elgin Community College
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