Jorge Max Machado
Azusa,CA
Summary
I am a restaurant manager that leads from experience. I started at Spitz washing dishes and making food and worked my way up to general manager. Having started from the bottom I cannot only relate to others but I am never afraid to work hands on in the kitchen or anywhere the restaurant may need me. I take all my previous management experience and use it to help develop those around me. I take pride in learning all aspects of the restaurant so that I can properly provide support and encouragement to my team.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager
Bicos Hospitality- Taco Social
10.2025 - Current
- Optimized profits by controlling food, beverage and labor costs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed scheduling, payroll, and staff coverage plans.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Monitored inventory, ordering, and supplier deliveries.
Restaurant Manager
Cafe De Olla
05.2022 - 10.2025
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed and managed business plans that increased food and beverage sales profitability.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Coordinated with catering staff to deliver food services for special events and functions.
- Coordinated with catering staff to efficiently deliver food services for special events.
Assistant General Manager
Benihana
08.2021 - 05.2022
- Carefully interviewed, selected, trained and supervised staff.
- Interviewed, selected, trained, and supervised staff to enhance team capabilities.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Developed team building activities to engage staff in up-selling, supporting revenue targets.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and acknowledged outstanding staff performance to enhance morale and drive productivity.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Operations Manager
Raising Cane's Restaurants
03.2020 - 08.2021
- Coordinated daily restaurant operations to ensure smooth workflow and customer satisfaction
- Trained and supervised restaurant staff on daily operations
- Effectively handle cash audits. Responding efficiently and accurately to restaurant customer complaints
- Effectively handle cash audits Responding efficiently and accurately to restaurant customer complaints
- Procured necessary food, beverages, equipment, and supplies for the restaurant.
Restaurant Manager
Panini Kabob Grill Beverly Hills
01.2019 - 03.2020
- Hired, trained, and coached staff on customer service skills and food and beverage knowledge to enhance overall guest experience.
- Effectively coordinated daily restaurant management operations, monitored food quality and staffing requirements to ensure a positive dining experience.
- Ensured compliance with quality control and health safety standards to promote a safe dining environment.
- Reduced food costs after identifying and eliminating inventory issues such as excess ordering and poor storage.
- Boosted customer engagement on company social media by implementing targeted promotions.
- Assisted in various restaurant operations during peak times to ensure efficiency.
Concessions Manager
Levy Restaurants
04.2014 - 01.2019
- Levy restaurants- Dodger Stadium / Staples Center Overseeing employee work in front and back of house to ensure compliance with company policies, regulations and food safety guidelines.
- Verified paperwork and resolved discrepancies to maintain compliance with operational standards.
- Delegated preparation tasks to staff for Health Department and Everclean inspections, ensuring compliance with all health standards.
- Produced daily and monthly sales reports to support accurate projections and informed decision-making.
- Maintained accurate inventory records to ensure proper stock management.
- Coordinated staff preparations for Health Department and Everclean inspections.
- Recorded inventory.
- Verified all paperwork and discrepancies.
General Manager
Eagle Rock / Little Tokyo
01.2008 - 03.2016
- Oversaw employee work in front and back of house, ensuring compliance with company policies, regulations, and food safety guidelines to enhance operational integrity.
- Ensured optimal guest experience.
- Coordinated staff schedules, managed time off requests, and filled shifts.
- Calculated inventory and ordered appropriate supplies to support operational needs and minimize shortages.
- Consistently exceed daily, weekly and monthly sales targets while maintaining cost and keeping employee turnover low.
- Meeting all Health Department standards and qualifications.
Education
High School Diploma -
Franklin High School
City Of Los Angeles, CASome College (No Degree) -
East Los Angeles College
Monterey Park, CASkills
- Culinary Operations
- Cost control
- Inventory management
- Staff Scheduling
- Employee Development
- Excel and Word
- Bilingual
Certification
ServSafe Manager Certification
Timeline
General Manager
Bicos Hospitality- Taco Social
10.2025 - Current
Restaurant Manager
Cafe De Olla
05.2022 - 10.2025
Assistant General Manager
Benihana
08.2021 - 05.2022
Operations Manager
Raising Cane's Restaurants
03.2020 - 08.2021
Restaurant Manager
Panini Kabob Grill Beverly Hills
01.2019 - 03.2020
Concessions Manager
Levy Restaurants
04.2014 - 01.2019
General Manager
Eagle Rock / Little Tokyo
01.2008 - 03.2016
High School Diploma -
Franklin High School
Some College (No Degree) -
East Los Angeles College