Jessica Sweet
Seattle,WA
Summary
Looking to advance my career in the hospitality industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Ethan Stowell Restaurants
Seattle, WA
08.2022 - Current
- Orchestrated a substantial increase in store sales throughout the previous fiscal year.
- Oversaw the recruitment, training, and performance evaluation processes, fostering a dynamic and skilled workforce.
- Implemented efficient scheduling strategies to optimize staff coverage and productivity.
- Managed invoicing and maintained vendor relationships, ensuring timely procurement of products and accurate financial reporting, including profit and loss statements on a monthly basis.
- Cultivated a positive and engaging work environment for team members while enhancing the guest experience.
- Demonstrated versatility by seamlessly stepping into frontline and back-of-house roles to address staffing gaps.
- Implemented rigorous inventory management protocols to streamline operations and minimize waste.
- Established clear performance objectives for staff and provided ongoing support to help them achieve their goals.
- Administered payroll operations with precision and compliance.
- Facilitated the transition of the store and staff from casual counter service to casual table service, ensuring a smooth and successful adaptation.
- Conducted regular one-on-one meetings with direct reports and senior management to foster open communication and alignment with organizational objectives.
Assistant General Manager
Zeeks Pizza
Seattle, WA
09.2019 - 08.2022
- Collaborated with the General Manager to drive overall store performance, resulting in consistent sales growth and customer satisfaction.
- Played a key role in recruitment, training, and development of team members, ensuring a high level of service delivery.
- Assisted in creating and implementing effective scheduling practices to optimize staffing levels and operational efficiency.
- Managed accounts payable and receivable, including invoicing and vendor communications, while maintaining accurate financial records.
- Cultivated a positive work culture by fostering teamwork, recognition programs, and staff development initiatives.
- Demonstrated flexibility by covering various operational roles as needed, ensuring smooth daily operations.
- Implemented inventory management protocols to control costs and minimize waste, resulting in improved profitability.
- Collaborated with the General Manager to establish performance metrics and goals for staff, providing coaching and support to achieve objectives.
- Conducted regular meetings with team members to address concerns, provide feedback, and ensure alignment with organizational objectives.
- Acted as a liaison between frontline staff and senior management, facilitating effective communication and problem-solving.
Captian
MOD Pizza
Kent, WA
02.2018 - 10.2019
- Directed kitchen operations to ensure the efficient and timely preparation of high-quality pizza products, meeting company standards and customer expectations.
- Led a team of kitchen staff, providing guidance, training, and support to uphold culinary excellence and service consistency.
- Implemented effective production schedules and workflow processes to maximize productivity and minimize wait times.
- Maintained inventory levels and food cost control measures, optimizing resource utilization and reducing waste.
- Enforced strict adherence to food safety and sanitation protocols, ensuring a clean and hygienic kitchen environment.
- Conducted regular inspections and quality checks to uphold food quality standards and consistency.
- Fostered a positive and collaborative work culture, promoting teamwork, communication, and morale among kitchen staff.
- Acted as a point of contact for kitchen-related issues, addressing concerns promptly and effectively.
- Contributed to the development of training materials and conducted training sessions for kitchen staff on food preparation techniques, safety procedures, and equipment operation.
Beauty Advisor
ULTA Beauty
Renton, WA
08.2017 - 02.2018
- Provided personalized beauty consultations and recommendations to customers, delivering exceptional service and building long-lasting relationships.
- Demonstrated expert knowledge of beauty products, brands, and trends, assisting customers in finding the perfect products to meet their needs and preferences.
- Achieved and exceeded sales targets by actively promoting products, upselling, and cross-selling to drive revenue growth.
- Maintained a clean, organized, and visually appealing beauty department, ensuring a welcoming and engaging shopping environment.
- Participated in ongoing product knowledge training and beauty education sessions to stay up-to-date on the latest trends and techniques.
- Assisted with inventory management tasks, including stock replenishment.
- Actively participated in promotional events, product launches, and special sales initiatives to drive traffic and increase sales.
- Collaborated with team members to achieve collective goals, fostering a positive and supportive work culture.
- Demonstrated a commitment to excellence in customer service, professionalism, and brand representation at all times.
Crew Leader
Flying Pie Pizzaria
Meridian, ID
06.2015 - 08.2017
- Led a team of pizza kitchen staff in daily operations, ensuring smooth workflow and efficient service delivery.
- Assigned tasks and responsibilities to crew members, providing clear instructions and guidance to maintain productivity and quality standards.
- Demonstrated expertise in pizza preparation techniques, including dough stretching, sauce application, and topping arrangement, to produce consistently delicious pizzas.
- Monitored food production processes to ensure adherence to recipes, portion control, and food safety guidelines.
- Conducted regular training sessions for new hires and ongoing skill development for existing staff to enhance performance and efficiency.
- Maintained cleanliness and organization of the kitchen area, including equipment, utensils, and work surfaces, in compliance with health and safety regulations.
- Managed inventory levels of pizza ingredients and supplies, conducting regular stock checks and communicating with management for replenishment as needed.
- Assisted with customer service duties during peak hours, taking orders, handling transactions, and ensuring customer satisfaction.
- Acted as a point of contact for customer inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Collaborated with management to implement process improvements and operational enhancements to optimize workflow and customer experience.
Education
High school diploma - Education
Columbia High School
Nampa, ID01.2011
Skills
- Bartending
- Restaurant Management
- Food Safety Compliance
- Operational Management
- Horticulture (Home Plant Care)
- Table Service Excellence
- Kitchen Operations Management
- Culinary Preparation
- Culinary Operations
- Hospitality Service Expertise
- Supervisory Skills
- Exceptional Customer Relations
- Leadership in Team Development
- Financial Analysis (Profit & Loss)
- Food Service Operations
- Financial Management (Payroll)
- Cash Management
- Sales Strategies and Execution
Certification
- MAST Permit
- Food Handler Certification
- ServSafe
Certification Dates
- 01/01/23
- 01/01/28
Personal Information
Relocation: Anywhere
Timeline
General Manager
Ethan Stowell Restaurants
08.2022 - Current
Assistant General Manager
Zeeks Pizza
09.2019 - 08.2022
Captian
MOD Pizza
02.2018 - 10.2019
Beauty Advisor
ULTA Beauty
08.2017 - 02.2018
Crew Leader
Flying Pie Pizzaria
06.2015 - 08.2017
High school diploma - Education
Columbia High School