Tatiana Gaudin
North Miami
Summary
Ambitious Business Student with 7+ years of experience in hospitality. Skilled in building professional guest relations, maintaining a positive social representation of business and assisting businesses grow accordingly.
Relocating in February to: Chesapeake, VA
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Kush Hospitality
05.2023 - Current
- Drove continuous improvement efforts across departments resulting in increased efficiency
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Implemented effective marketing strategies that increased customer traffic by XX%
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
General Manager/Food & Beverage Service Manager
Arlo Wynwood
10.2022 - 05.2023
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance of 3 different venues
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Implemented effective marketing strategies that increased customer traffic by XX%
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
Bartender
Novikov Miami
01.2022 - 08.2022
- Knowledgeable in classic cocktails and crafting new recipes
- Maintain and secure accurate cash drawers
- Skilled in hospitality and communication
- Sales goals and surpass
- Bar supply ordering and receiving
- Reference number: (786)382-5161 Jacob Lindsey, Direct Manager
Shift Leader/Manager
Kush Hospitality
08.2020 - 03.2022
- As a team member, the job included duties such as personally providing positive guest accommodations and services, keeping product and team member inventory, and providing job training to prospective hires
- As a Shift Leader, I am an hourly manager with experience both in the Front of the House and Back of House
- I am fully trained and capable of running a hospitality concept both on my own and with a full team
- Reference Phone Number: (305)442-3377 // (305)456-7523
Sales Associate
Marine Corps Community Service
02.2020 - 08.2020
- Assist and serve customers with location, selection and purchase of merchandise with an emphasis on World Class Customer Service
- Responsible for “staying on Brand” merchandising, display, and appearance of assigned area(s)
- Ensure items are properly marked
- Check merchandise, rings sales on cash register, receive payments, make change, bag or wrap merchandise and complete related sales records
- Prepare written sales slips as appropriate
- Verify personal checks and credit cards, following proper cash handling procedures as directed
- Responsible for assigned change fund
- Assist in inventories, ensures proper accountability and security of assigned area(s)
- Advise supervisor of damages, out-of-stock and/or slow-moving merchandise
- General housekeeping duties such as cleaning or dusting fixtures and merchandise
- Adhere to safety regulations and standards
- Promptly report any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
- Adhere to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
- Reference Number: (703)784-2712
Server/Bartender
Kush Hospitality
04.2019 - 10.2019
- Collaborated with team members to achieve project goals and deliver high-quality results
- Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
- Assisted in training new team members on company policies, procedures, and best practices
- Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
- Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team
- Consistently demonstrated a strong work ethic, contributing to the overall success of the team
Education
Associate in Arts (AA) - Business Administration
Miami Dade College
Miami, FL01.2025
Diploma - undefined
Coral Gables Senior High School
01.2017
Skills
- Multitasking
- Content creation/Social Media Coordination
- Adaptability
- Upselling
- Bartending
- Bilingual (Spanish)
- Graphic/Image Design and Editing: Adobe Creative Cloud (Photoshop, Lightroom, General, Illustrator)
- Social Media Management
- Self motivated
- Content Editing: Microsoft Office Suite, Adobe Creative Cloud (Adobe Bridge)
- Leadership
- Photography
- Guest Relations Experience
- Technology
- Operations management
Languages
Spanish - Fluent
English - Fluent
Accomplishments
I currently hold the position of the youngest General Manager at Kush Hospitality, having previously worked at Arlo Wynwood in partnership with BarLab Hospitality, a venture that has been a longstanding passion of mine. As the General Manager of Kush Brickell, A Tribute to Tobacco Road, I am also responsible for overseeing Miami's first liquor license, established in 1912, which is now recognized as a historical pioneer in the industry. Additionally, I had the distinct privilege of successfully managing Miami's inaugural Vermut and Natural wine bar, Victoria's Vinos y Vermuteria, under Kush Hospitality. This establishment has broadened Miami's appreciation for Vermut and led to my sponsorship with the United States Bartender's Guild in 2023. Furthermore, I was honored to serve as a speaker for the Pace Center for Girls Miami in 2024, marking a significant achievement in my non-profit endeavors.
Certification
- ServSafe Food Handler March 2022 to March 2025
- ServSafe Alcohol August 2022 to December 2022
- Food Handler Certification
Timeline
General Manager
Kush Hospitality
05.2023 - Current
General Manager/Food & Beverage Service Manager
Arlo Wynwood
10.2022 - 05.2023
Bartender
Novikov Miami
01.2022 - 08.2022
Shift Leader/Manager
Kush Hospitality
08.2020 - 03.2022
Sales Associate
Marine Corps Community Service
02.2020 - 08.2020
Server/Bartender
Kush Hospitality
04.2019 - 10.2019
Diploma - undefined
Coral Gables Senior High School
- ServSafe Food Handler March 2022 to March 2025
- ServSafe Alcohol August 2022 to December 2022
- Food Handler Certification
Associate in Arts (AA) - Business Administration
Miami Dade College
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