Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
GeneralManager

VANESSA DELACRUZ

Las Vegas,NV

Summary

Seasoned General Manager with a track record of enhancing customer satisfaction. Specializes in customer service, profit optimization and relationship building as well as achieving significant improvements in bar revenue and team productivity. Demonstrates exceptional problem-solving and bartending skills, coupled with a talent for mentoring and boosting employee morale.

Overview

5
5
years of professional experience

Work History

General Manager

Firfely Tapas Kitchen & Bar
03.2025 - 07.2025
  • Oversaw daily operations, ensuring high standards of service and quality across all departments.
  • Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
  • Led staff training programs, fostering a culture of excellence and continuous improvement among team members.
  • Managed customer relations, addressing feedback promptly to enhance satisfaction and loyalty within the community.

Sales Manager

Rent-A-Center
07.2024 - 03.2025
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Trained and mentored team members to improve sales techniques and customer engagement.
  • Streamlined operational processes, enhancing efficiency in daily sales activities and reporting systems.

General Manager

ZAI Nightclub
07.2023 - 07.2024
  • Responsible for all aspects of the day to day operations of the venue including, but not limited to, bar sales, scheduling, payroll, and all fiduciary duties
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Planned, coordinated and oversaw company events and promotions.

BAR MANAGER

The Nerd Bar
02.2020 - 06.2023
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
  • Consulted with managers to organize special events and promotions
  • Maximized customer service by training staff, overseeing operations and resolving issues
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.

Education

High School Diploma -

Valley High School

Skills

  • Customer Service
  • Profit Optimization
  • Money Handling
  • Problem Solving
  • Bartending
  • Inventory Management
  • Scheduling Staff
  • Operations management
  • Relationship Building
  • Investigating Complaints
  • Delegating Assignments and Tasks
  • Training and Onboarding

LANGUAGES

Spanish - Bilingual

Timeline

General Manager

Firfely Tapas Kitchen & Bar
03.2025 - 07.2025

Sales Manager

Rent-A-Center
07.2024 - 03.2025

General Manager

ZAI Nightclub
07.2023 - 07.2024

BAR MANAGER

The Nerd Bar
02.2020 - 06.2023

High School Diploma -

Valley High School

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VANESSA DELACRUZ