Jorge Oscar Carrillo
San Diego,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Package Handler
FedEx
San Diego, California
10.2019 - 04.2020
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Loaded and unloaded trailers while following FedEx safety procedures.
- Assisted in loading delivery trucks with prepared packages.
- Sorted packages by destination using FedEx conveyor systems and label scans.
- Inspected packages for damage and reported handling concerns.
- Maintained clean work areas and cleared debris from loading zones.
- Trained new handlers on FedEx sorting, scanning, and package handling standards.
- Resolved conveyor system issues by clearing jams and blockages.
- Palletized boxes to increase movement and shipment efficiency.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Sr. Operations Administrator
FedEx Logistics
San Diego, CA
04.2020 - Current
- Tracked service requests and expedited routing of urgent delivery issues, enhancing response times.
- Monitored and analyzed operational performance to pinpoint improvement opportunities and inform decision-making.
- Assisted in process improvements across daily FedEx operations and administrative workflows, contributing to overall efficiency.
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Prepared reports on the status of projects, operations and business metrics.
- Resolved customer service inquiries related to operational matters in a timely manner.
- Shared shipment updates with customers, carriers, and warehouse teams.
- Collaborated with other departments to ensure seamless integration of their activities into overall operations.
- Provided guidance and support to junior staff members in resolving operational issues.
- Organized training sessions for personnel on proper use of equipment or software used in daily operations.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Southwestern College
Chula Vista, CA06-2018
Skills
- Process improvement
- Attention to detail
- Organizational skills
- Problem-solving
- Adaptable to change
- Customer service
- Clear communication
- Fluent in Spanish
- Calm under pressure
- Critical thinking
Personal Information
Driving License: Non-CDL Class C
Certification
- Driver's License, Non-CDL Class C
- tugger certified
- Dangerous goods specialist
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Sr. Operations Administrator
FedEx Logistics
04.2020 - Current
Package Handler
FedEx
10.2019 - 04.2020
High School Diploma -
Southwestern College