Jorge Reyes II
Squad Leader
Fayetteville,NC
Summary
Experienced leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in product planning and deployment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Infantry Squad Leader
US Army
Fort Bragg, NC
12.2018 - Current
- Responsible for planning, conducting, and overseeing mission success.
- Determined necessity and type of additional resources and change of approach and techniques.
IT Customer Service Specialist
Catalyst Communications
, VA
08.2018 - 12.2018
- Setting up, managing and troubleshooting systems to maintain software networks.
- Responding to hardware problems, updating systems, and tracking data.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Desktop Technician
Apex Systems
Lynchburg, VA
12.2017 - 08.2018
- Performed assigned tasks to complete complex customer requests related to software applications, operating systems, email, and user accounts.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
Customer Service Rep
The Home Depot
Lynchburg, VA
03.2016 - 12.2017
- Working closely with our professional customers, estimating, and building quotes for various jobs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Business Management Information Systems
Liberty University
Lynchburg, VA 09.2013 - 02.2018
Skills
Client Interfacing
Technical Support
Project Resource Assessment
Process optimization
Administrative support
Timeline
Infantry Squad Leader
US Army
12.2018 - Current
IT Customer Service Specialist
Catalyst Communications
08.2018 - 12.2018
Desktop Technician
Apex Systems
12.2017 - 08.2018
Customer Service Rep
The Home Depot
03.2016 - 12.2017
Bachelor of Science - Business Management Information Systems
Liberty University
09.2013 - 02.2018