JORI TIMMERMAN

• Managed weekly grocery shopping, meal planning, and cooking while adhering to dietary restrictions.
• Maintained a clean and organized home environment, including laundry and linen changes.
• Handled patient transportation to medical appointments with punctuality and reliability.
• Administered medications, diligently maintaining detailed progress records.

• Expertly managed client interactions, ensuring account accuracy and successfully negotiated product rates as per client agreements.
• Assumed responsibility for daily office setup, which included facility preparation, equipment sterilization, and proactive maintenance of adequate supply levels.
• Maintained meticulous record-keeping of more than 2,000 annual client negotiations and transactions in a comprehensive database.
• Orchestrated all aspects of trade show operations, including inventory logistics, on-site setup and breakdown, client engagement, and post-trade show data entry and follow-up with clients.
• Conducted in-depth research and analysis in the gold and precious metal markets, ensuring a comprehensive understanding of current trends, pricing, and market dynamics.

• Spearhead and oversee the daily operations of the business support team, ensuring efficient coordination and accountability for key activities.
• Provide comprehensive training and mentoring to team members, including new hires and refresher training sessions, fostering a knowledgeable and skilled workforce.
• Skillfully set priorities for the team to optimize workflow and task completion, ensuring that business objectives are met promptly and efficiently.
• Review and analyze phone support data and metrics, adeptly identifying patterns and trends to communicate valuable insights to internal stakeholders, driving data-informed decision-making.
• Collaborate with internal resources spanning multiple departments to address complex client situations, ensuring seamless and effective solutions.
• Apply a thorough understanding of applicable Service Level Agreements (SLAs) and Performance Guarantees when interacting with clients to maintain high standards of service and exceed performance expectations.

• Served as a liaison between technicians and customers, ensuring a seamless and positive experience for all parties involved.
• Conducted thorough reviews of accounts installed on the same day, ensuring accuracy and completeness.
• Provided exemplary customer service to new customers, assisting technicians with issue resolution and accountability.
• Managed incoming calls from new customers and acted as an advocate for their needs, as well as for field service professionals and internal departments.
• Responded to inquiries related to account information, products, services, and installation rescheduling, maintaining a high standard of responsiveness and support.

• Skillfully addressed complex inquiries related to benefits, billing, eligibility, coverage, and other pertinent information, ensuring customers received accurate and helpful responses.
• Provided solutions to customers, clients, and healthcare professionals via phone and email, demonstrating strong communication and problem-solving skills.
• Responded to inquiries regarding eligibility for benefits associated with both individual and company-sponsored health insurance plans, aiding clients in understanding their coverage.
• Assisted clients in finding in-network primary care and specialist doctors based on geographic location and medical specialty, enhancing their access to healthcare services.

- Exceed the budgeted survey requirements for Owner, RCI and Renter prospects Monthly, by 5%
-Ensured the guest satisfaction standards are consistently met and exceeded
- Consulted with owners and guest on vacation planning for on property, off property and ticketing
sale for major theme parks and local attractions
- Conducted outbound calls to tour vacation properties with our sales consultants
- Conducted outbound calls to schedule survey appointments
- Complied with all departmental and company policies and procedures established to ensure a
respectful and positive customer experience
- Performed additional special projects including ….Any additional responsibilities that may
become evident during the course of the operation.
- Managed the Incontact Dialer and properly assign prospects to maximize conversion through
training and quality control reviews

-Served as a customer service hub ensuring that guests were directed to the correct individual or
department to resolve guest calls, requests, or problems
- Performed scheduling for accommodation availability including answering guest questions about
property facilities/services
-Utilized sales techniques to maximize revenue by upselling while maintaining existing guest
loyalty to Marriott
- Communicated with potential owners via telephone to set up preview package sales/tours
- Explained details and requirements related to attending a sales presentation to potential owners
and verify that individuals meet eligibility requirements
- Created and followed objective handling techniques to overcome potential owner objections while
maintaining a polite and enthusiastic demeanor
- Enlisted persuasion techniques to encourage guests or callers to purchase or schedule preview
package sales/tours