Jorielle Phillips
Rosedale,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Applebee's
Baldwin, NY
11.2023 - 11.2023
- This was community service, and I had the opportunity of waitressing for 10 hours. During this time i got a good glimpse of working in a commercial setting, and handling orders in a fast paced environment.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Greeted customers and provided menus.
Customer Service Representative
Karsha Blake
Jamaica, NY
07.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Summer Camp Counselor
Lynbrook High School
Lynbrook, NY
07.2022 - 08.2023
- Resolved conflicts between campers using effective communication strategies.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Communicated with other counselors to coordinate group activities.
- Collaborated with other counselors to create fun learning experiences for campers.
- Supervised groups of children during recreational activities.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Provided guidance and support to campers in a safe, encouraging environment.
- Ensured that all rules were followed at the camp grounds.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Assisted with the planning and execution of daily activities for campers.
Education
Lynbrook Senior High School
Lynbrook, NY06-2025
Skills
- Handling Complaints
- Menu knowledge
- Reservation Management
- Food presentation
- Guest Engagement
- Safe Food Handling
- Table Bussing
- Dining customer service
- Strong Work Ethic
- Cash Handling
- Sales Techniques
- Data Entry
- Microsoft Excel
- Typing proficiency
- Office equipment proficiency
- Customer Service
- Order coordination
- Product Merchandising
- Guest Services
Accomplishments
- member of the National Honor Society
Languages
Italian
Limited
Affiliations
- varsity cheer leader
Timeline
Waitress Trainee
Applebee's
11.2023 - 11.2023
Customer Service Representative
Karsha Blake
07.2022 - 09.2023
Summer Camp Counselor
Lynbrook High School
07.2022 - 08.2023
Lynbrook Senior High School