Jorita Lockwood
Claims Representative
Green River,WY
Summary
Background includes Supplemental Security Income and Disability claims processing in fast-paced environments. Adept at handling uncomplicated claims from first contact through final settlement. Communicative Insurance Clerk with first-rate skills in assisting customers with renewals, claims and new policies. Excellent interpersonal talents with proven history of interpreting and explaining Social Security insurance policy details to customers. Proficient in most software application combined with reliable nature and resourceful approach to problem solving.
Overview
8
8
years of professional experience
Work History
Claims Representative
Social Security Administration, SSA
Rock Springs , WY
2015.04 - 2021.06
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Front Desk Receptionist
Bureau Of Land Management
Rock Springs , WY
2013.05 - 2015.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Associate of Science - Information Technology
Western Technical College
El Paso, TX11.2003
Skills
- Claim Amount Calculations
- Documentation Research
- Team Collaboration
- Policy Modifications and Updates
- File Management
- Eligibility Determinations
- Policy Knowledge
- Payment Method
- Active Listening
- Workflow Processes
- Client Relationships
- Constructive Feedback
Timeline
Claims Representative
Social Security Administration, SSA
2015.04 - 2021.06
Front Desk Receptionist
Bureau Of Land Management
2013.05 - 2015.04
Associate of Science - Information Technology
Western Technical College
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