JorJa Johnson
Jacksonville,North Carolina
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Service Manager
Semper Fi Pizza LLC DBA Dominos
Camp Lejeune, NC
04.2022 - Current
- Addressed customer concerns promptly.
- Provided instruction to newly hired staff on the company's protocols and guidelines.
- Successfully maintained labor productivity and upheld company standards as the shift manager.
- Utilized financial responsibility by accurately counting money upon arrival and after closing.
- Conduct evaluations to assess employee compliance with standards and minimum requirements.
- Prepared and organized the store for optimal performance on subsequent days
Call Center Representative
Concentrix
Jacksonville, North Carolina
08.2021 - 03.2022
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
Assembly Line Worker
CaterpillarInc
Griffin, GA
08.2020 - 01.2021
- Monitored assembly line operations and identified any issues or problems that arose.
- Maintained cleanliness and organization in work areas consistently.
- Assembled valve covers and bases for the engines
- Utilized metric measurements to verify proper degrees for specific components
- Worked quickly and efficiently while maintaining high standards of quality control.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Education
Mary Persons High School
Forsyth, GASkills
- Customer Service
- Cash Handling
- Leader
- Performance Evaluations
- Employee Training and Development
- Positive Attitude
- Multitasking and Organization
References
References available upon request.
Timeline
Service Manager
Semper Fi Pizza LLC DBA Dominos
04.2022 - Current
Call Center Representative
Concentrix
08.2021 - 03.2022
Assembly Line Worker
CaterpillarInc
08.2020 - 01.2021
Mary Persons High School
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