Summary
Work History
Education
Skills
Certification
Timeline
AccountManager
Jorjean Mutia

Jorjean Mutia

Peachtree City,GA

Summary

Completes work in a timely and consistent manner. Flexible, systematic, organized ands keen eyes for details. Willing to grow, undergo training and gain more experience.

Work History

Daycare Teacher

Oxford Trails Academy
Peachtree City, GA
02.2023 - Current
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Read stories to children and taught painting, drawing and crafts.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.

Call Center Customer Service Representative

Arise
New York, NY
10.2022 - 02.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

High School Diploma -

Opol National Secondary Technical School
Opol Misamis Oriental
03.2007

Skills

  • Verbal and Written Communication
  • Customer Communications
  • Responding to Difficult Customers
  • Customer Service
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Certification

CHILDCARE EDUCATION INSTITUTE

  • CCDBG Health and Safety Basics
  • Preventing the Spread of Bloodborne Pathogens
  • Safety in the infant/toddler classroom
  • Child abuse: Signs of abuse and Reporting Requirements for Early Childhood Professionals
  • Outdoor Safety in the Early Childhood Setting
  • Indoor Safety in the Early Childhood Setting

Timeline

Daycare Teacher

Oxford Trails Academy
02.2023 - Current

Call Center Customer Service Representative

Arise
10.2022 - 02.2023

High School Diploma -

Opol National Secondary Technical School

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Jorjean Mutia