Daycare Teacher
St Paul’s United Methodist Christian Childcare Center
4 2021 - Current
Hi, I’m
Nekoda Whittington
Florence,South Carolina
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Work History
St Paul’s United Methodist Christian Childcare Center
Daycare Teacher
4 2021 - Current
Job overview
- Implemented curriculum to enhance classes with learning-focused activities.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Utilized technology to develop instructional materials and activities for children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Modeled positive behavior and communication skills for students.
- Utilized creative teaching strategies to engage students in classroom.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Monitored classroom to verify safe and secure environment.
- Incorporated music, art and literature into curriculum.
SYKES Kingstree
Call Center Representative
10 2018 - 3 2019
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Processed debit and credit card and electronic check payments.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Approved and terminated customer contracts upon request.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Instacart
Delivery Driver
5 2018 - Current
Job overview
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected load security and checked for damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Successfully avoided time delivery delays by carefully planning best routes.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Kept detailed records of deliveries and money received from customers.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Hobby Lobby
Cashier
9 2019 - 10 2020
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
Education
South Robeson High School
Diploma
6 . 2009
Skills
- Logistics knowledge
- Order picking and processing
- Familiarity with DOT regulations
- Knowledge of state roads and highways
- Map reading and navigation skills
- Safe driver training
- Vehicle inspections
- Emotionally supportive
- Efficient under pressure
- Parent Communication
- Professional babysitter
- Storytelling and crafts
- Interactive lesson plans
- Time management
- Friendly and likeable
- Loves children
- Documentation and reporting
- Customer support
- Complaint resolution
- Answering questions
- Technical Support
- Calm disposition
- Customer service optimization
- Quality assurance
- Client communication
- Verbal and written communication
- Logging call information
- Sales expertise
- Call center operations
- Inbound phone calls
- Gathering information
- Customer assistance
- Drawer management
- Customer Relations
- Money handling
- Currency counting
- Refund handling
- Purchase assistance
- Payment collection
- Time management skills
- Cash register systems
- Till counting
- Stocking and replenishing
- Written and verbal communication
- Refunds and exchanges
- Identification checks
- Retail merchandising
- Cash Handling
- Spirit, wine and beer expertise
- Customer Service
- Customer Response
- Food Delivery
- Verbal and Written Communication
- Local Delivery
- Basic Math Skills
- Contactless Deliveries
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
SYKES Kingstree
10 2018 - 3 2019
Delivery Driver
Instacart
5 2018 - Current
Cashier
Hobby Lobby
9 2019 - 10 2020
South Robeson High School
Diploma
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