Jo'Ron McClurkin
Hesperia,CA
Summary
Dedicated Field Service Technician with over 9 years of experience in technical troubleshooting and equipment maintenance. Strong capabilities in training and mentoring new technicians, contributing to improved team performance and customer service excellence.
Overview
14
14
years of professional experience
Work History
Field Service Technician V
Charter Spectrum
Riverside, CA
04.2017 - Current
- Diagnosed and resolved technical issues with cable, internet, and phone services.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with customers to provide clear explanations of service options and troubleshooting steps.
- Trained new technicians on installation procedures and safety protocols.
- Collaborated on Network Evolution initiatives to ensure seamless integration of new technologies.
Cook Trainer
Buffalo Wild Wings
Apple Valley, CA
05.2012 - 04.2017
- Trained kitchen staff on food preparation techniques and safety protocols.
- Developed standard operating procedures for menu item preparation.
- Mentored new cooks to enhance culinary skills and operational efficiency.
- Coordinated training schedules to ensure consistent staffing and skill development.
Education
High School Diploma -
Hesperia High
Hesperia, CA05.2009
Skills
- Problem-solving
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Training and mentoring
- MS office
Timeline
Field Service Technician V
Charter Spectrum
04.2017 - Current
Cook Trainer
Buffalo Wild Wings
05.2012 - 04.2017
High School Diploma -
Hesperia High