George Makovicka
Columbus,NE
Summary
Experienced Field Service Technician skilled in equipment installation, network troubleshooting, and customer relationship management. Proven ability to deliver quality service and resolve complex technical issues efficiently. Detail-oriented Field Service Technician with over 13 years of experience in telecommunications. Expertise in diagnostic testing and technical maintenance ensures high levels of customer satisfaction and service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Technician V
Spectrum
Columbus, NE
02.2012 - Current
- Installed and maintained telecommunications equipment for residential and commercial clients.
- Diagnosed and repaired service issues efficiently on-site to ensure customer satisfaction.
- Collaborated with team members to troubleshoot complex technical problems effectively.
- Educated customers on proper equipment usage and service options during visits.
- Utilized diagnostic tools to identify faults in network connectivity and performance.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Operated hand tools and power equipment according to corporate safety procedures.
Field Service Technician
USA Communications
Columbus, NE
09.2010 - 02.2012
- Installed and configured communication equipment for residential and commercial clients.
- Diagnosed and repaired service issues in broadband and telecommunication systems.
- Utilized diagnostic tools to assess system performance and identify upgrades needed.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Operated hand tools and power equipment according to corporate safety procedures.
Apprentice Electrician
Middleton Electric
Grand Island, Nebraska
09.2009 - 09.2010
- Followed safety protocols to ensure compliance with industry regulations and standards.
- Collaborated with senior electricians to troubleshoot electrical issues effectively.
- Utilized hand tools and power equipment for wiring and circuit installations.
- Supported training efforts for new apprentices on basic electrical tasks and safety procedures.
- Measured, cut and bent wire and conduit using hand tools and power tools.
- Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
- Installed lighting fixtures such as fluorescent bulbs or LED lights.
- Assisted with electrical installation tasks, added new wiring, and adjusted breaker boxes.
- Gathered required tools and equipment for each task to increase efficiency.
- Kept work areas clean, neat, and free of hazards.
- Kept work areas clean, neat, and organized for efficient operations.
- Performed general maintenance on electrical systems including replacing worn parts and repairing faulty wiring.
- Dug trenches and created holes to pull conduit and install supports.
- Worked in team-based environment to accomplish projects.
- Worked in all weather conditions and on multiple types of ladders and mechanical lifts.
- Supported journeyman and master electricians in maintaining, operating and repairing electrical systems.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Maintained organization, cleanliness, and safety in work areas.
- Followed relevant electrical and building codes for each job.
- Read blueprints or technical diagrams to determine the layout of a system.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Ensured compliance with relevant codes related to the National Electrical Code.
- Replaced defective circuit breakers or fuses when necessary.
- Assisted electricians in wiring residential buildings with installation of electrical conduits.
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assembled conduits by threading ends together with couplings or clamps.
- Developed comprehensive knowledge of electrical codes, principles and federal regulations.
- Tested continuity of circuits in electrical wiring using testing devices such as ohmmeters, voltmeters and oscilloscopes.
- Connected wires to circuit breakers, transformers, or other components.
- Tested functions of installed electricity control and distribution apparatus for dependability or adjustments.
- Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
- Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.
- Set up equipment and configured settings for optimal performance.
- Worked with relay logic circuits.
- Pulled insulated wires or cables through conduits to complete circuits.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
- Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
- Planned layout and installation of wiring and fixtures based on project specifications and building codes.
- Dismantled electrical components using hand tools to disconnect and restore wiring connections.
- Installed leads and connected cables to motors, apparatus and equipment.
Education
High School Diploma -
McCool Junction Public High School
McCool Junction, NE05-1989
Skills
- Equipment installation
- Network troubleshooting
- Diagnostic testing
- Technical maintenance
- Service diagnostics
- Customer relationship management
- Quality assurance
- Problem solving
- Effective communication
- Customer education
- Field repairs
- Customer training
- Customer service
Languages
English
Professional
Certification
NCTI Certifications
Timeline
Field Service Technician V
Spectrum
02.2012 - Current
Field Service Technician
USA Communications
09.2010 - 02.2012
Apprentice Electrician
Middleton Electric
09.2009 - 09.2010
High School Diploma -
McCool Junction Public High School