Jason Orozco
Belleville,NJ
Summary
Experienced Supervisor leading individuals up for success and ensuring store operations are run efficiently. Eager to learn new skills. Committed to creating a workplace culture consistent with the organization's mission and values. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Excellent communication and listening skills. Bilingual in English & Spanish.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Belleville, NJ
11.2020 - Current
- Delivered legendary service to all customers and guests.
- Responsible for daily store orders and inventory counts to meet customer's demands and reorder supplies on a daily/weekly basis based on sales forecasts.
- Managed a cross-functional team of 6-10 individuals & increased business efficiency.
- Handled and resolved customer issues and complaints professionally and tactfully to drive customer satisfaction.
- Accurately complete end-of-day financial tasks worth $9,000-$11,000 of cash flow & card transactions operations daily.
- Mentored and coached 20 new and existing employees on solution-selling strategies, customer relations, and product knowledge.
- Assisted in elevating inspections rating from 90%- 100% for cleanliness and food handling.
Police Internship
Caldwell Police Department
Caldwell, NJ
06.2022 - 08.2022
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Assisting officers with tasks that included walking around the town to meet every business's owners to ensure license, registration, and contact information was up to date in a timely matter.
Education
Bachelor of Arts - Criminal Justice, B.A Minor : Psychology
Caldwell University
Caldwell, NJ05.2023
Skills
- Leadership
- Customer Service
- Problem solving
- Multitasking Abilities
- Self-Motivated
- Attention to detail
Timeline
Police Internship
Caldwell Police Department
06.2022 - 08.2022
Shift Supervisor
Starbucks
11.2020 - Current
Bachelor of Arts - Criminal Justice, B.A Minor : Psychology
Caldwell University