Jorya Rose
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
DIRECTOR, BUSINESS DEVELOPMENT
Debt Cleanse LLC
01.2022 - Current
- Increased profits through effective recoveries and sales
- Worked with clients to increase knowledge of sales language and business
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
PLATINUM CUSTOMER CARE
American Express
03.2018 - 12.2020
- Mastered meaningful relationships with customers through consultative approach, understanding their current and future needs.
- Perpetually exceeded quality goals, compliance regulations, and productivity targets
- Analyzed data on customer buying habits, preferences and demands in order to optimize product offerings.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
PERSONAL BANKER
Wells Fargo
12.2014 - 12.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
DISTRICT MANAGER
Life insurance & Investments
01.2013 - 12.2014
- Built positive and productive relationships with store and field leadership. -Supervised locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Developed and promoted talented employees to cultivate collaborative and hardworking leadership team. -Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales
- Held weekly meetings with managers to identify techniques to overcome sales obstacles.
Education
Associate of Science - Paralegal Studies
Broward College
06.2026
Investment management
Florida Atlantic University
Boca Raton, FL08.2022
High School Diploma -
Charles W Flanagan High School
2012
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
DIRECTOR, BUSINESS DEVELOPMENT
Debt Cleanse LLC
01.2022 - Current
PLATINUM CUSTOMER CARE
American Express
03.2018 - 12.2020
PERSONAL BANKER
Wells Fargo
12.2014 - 12.2017
DISTRICT MANAGER
Life insurance & Investments
01.2013 - 12.2014
Associate of Science - Paralegal Studies
Broward College
Investment management
Florida Atlantic University
High School Diploma -
Charles W Flanagan High School
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