Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

José Feliciano

Riverside,CA

Summary

Knowledgeable experienced District manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration. Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.

Overview

10
10
years of professional experience
1
1
Certification

Work History

District Manager

Charleys Cheese Steak
01.2025 - 03.2025
  • Oversaw daily operations across multiple locations to ensure compliance with company standards.
  • Developed and implemented training programs to enhance team performance and service quality.
  • Analyzed sales data to identify trends and optimize inventory management strategies.
  • Collaborated with cross-functional teams to launch promotional campaigns driving customer engagement.

General Manager

IHOP
07.2024 - 01.2025
  • Scheduling
  • Hiring process
  • Training
  • Couching
  • TIP/TOP
  • Shift readiness
  • Pre closing chart
  • Daily deposits
  • Making sure we pass the FSE

District Manager

Charleys Cheesesteaks and Wings
08.2018 - 07.2024
  • Store management
  • Scheduling
  • Training employees & managers
  • Reviewing applications and hiring process
  • Inventory
  • Bank deposits

Customer service

La Sierra Ranch Produce
05.2016 - 01.2019
  • Organize & clean produce, make sure that all vegetables and fruits are in healthy conditions
  • Receive produce delivery, this includes unpacking, storing and organizing
  • Customer service in store making sure customers are well informed on products and that ensuring their shopping experience to be as pleasant as possible
  • Produce Management May, 2016- Present

Cook/Prep

Oasis Vegetarian Café
03.2016 - 09.2017
  • Prepared strictly vegetarian meals, included prepping, handling and serving

Cook

Chan Bistro
08.2015 - 02.2016
  • Cooked meals, applied proper precautions when using stove, oven, heated pans, and boiling pots
  • Prepared meals for customers this included wrapping, organizing, handling and serving
  • Kept maintenance of restaurant keeping clean floors, counters, and tables at all times

Education

Primary Education -

Colegio Privado Mixto Francisco Marroquin
01.2013

Bachelor's degree - undefined

High school diploma or GED - undefined

Certificate - undefined

Escuela Normal Rural de Occidente "Guillermo Ovando Arriola"
01.2010

Skills

  • Leadership skills
  • Recruiting and hiring
  • Customer service
  • Training and coaching

Accomplishments


  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • I have my certificate of leadership for Charleys Cheese steaks training.

Additional Information

  • Skills
  • Bilingual Fluent in Spanish and English
  • Confident Speaker
  • Ability to work under pressure
  • Certified as Food Handler
  • Experienced in customer service.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

District Manager

Charleys Cheese Steak
01.2025 - 03.2025

General Manager

IHOP
07.2024 - 01.2025

District Manager

Charleys Cheesesteaks and Wings
08.2018 - 07.2024

Customer service

La Sierra Ranch Produce
05.2016 - 01.2019

Cook/Prep

Oasis Vegetarian Café
03.2016 - 09.2017

Cook

Chan Bistro
08.2015 - 02.2016

Bachelor's degree - undefined

High school diploma or GED - undefined

Certificate - undefined

Escuela Normal Rural de Occidente "Guillermo Ovando Arriola"

Primary Education -

Colegio Privado Mixto Francisco Marroquin

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José Feliciano