José Landero
Roseville,CA
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and clerical duties. Proficient in managing records and ensuring
efficient office operations. Skilled in providing exceptional customer service, addressing inquiries and resolving issues with empathy and professionalism.
Adept at multitasking in fast-paced environments while maintaining a focus on accuracy and client satisfaction. Strong communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Clerical Production Assistant
Sutter Health
2021.11 - 2023.11
- Collaborated with Surgery Center team to facilitate smooth administrative operations.
- Provided clerical support to back office by filing, scanning and digitalizing medical charts.
- Assisted Nursing department with Clinical Data Entry.
- Supported administrator with other assigned activities such as Credentialing for physicians.
Community Liaison (Promotor)
Latino Leadership Council
2019.08 - 2019.12
- Conducted outreach and daily home visits to asses the needs of clients to connect them with healthcare, education, Immigration and other services.
- Networked with local organizations, leaders and clients.
- Maintained database of daily activities and client's information.
- Participated in community events and meetings.
Program Technician II
California Health Benefit Exchange
2014.08 - 2018.12
- Received inbound calls, explained program procedures and regulations, identified needs of consumers and other agencies such as Qualified Healthcare Insurance Plans and County Eligibility workers.
- Provided information of Qualified Healthcare Insurance Plans, coverage options, benefits and premiums.
- Screened individuals for MediCal eligibility and referred consumers to appropriate county.
- Inputted information on systems to determine eligibility, Tax credits and subsidies.
- Enrolled consumers in the Affordable Care Act system.
Education
Social Anthropology
Universidad Veracruzana
Xalapa, Veracruz (México)Skills
- Administrative/Clerical Support
- Customer Service
- Bilingual in Spanish written and verbal
- Telephone Etiquette
- Ability to engage with diverse backgrounds.
- Ability to work independently
- Problem solving
- Compassion
Timeline
Clerical Production Assistant
Sutter Health
2021.11 - 2023.11
Community Liaison (Promotor)
Latino Leadership Council
2019.08 - 2019.12
Program Technician II
California Health Benefit Exchange
2014.08 - 2018.12
Social Anthropology
Universidad Veracruzana
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