Summary
Overview
Work History
Education
Skills
Computer Programs
Timeline
Generic

José Torres Almodóvar

Bartow,FL

Summary

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Overview

16
16
years of professional experience

Work History

Network Manager

Polk County School Board
Lakeland, FL
08.2022 - Current
  • Conducted regular audits to identify any unauthorized access or malicious activities on the network.
  • Monitored performance of LAN and WAN and identified potential problems.
  • Provided technical support to users on network-related issues.
  • Analyzed equipment performance records to determine need for repair or replacement.
  • Diagnosed, troubleshot and resolved hardware and system problems.

Fraud Specialist

Bank of America
Tampa, FL
11.2020 - Current
  • Inbound calls related to customer concerns relating any fraud or scam activity
  • Create fraud or billing disputes claims to ensure a proper investigation on questionable transactions
  • Closed or blocked debit or credit cards if necessary to avoid any future transactions made by others
  • Confirm customer information before finishing any task to ensure the account security.

Assistant Leader

Amscot Financial Corporation
Tampa, FL
03.2019 - 11.2020
  • Verify daily paperwork to ensure Vault, Atm and teller Drawers are balanced
  • Accept daily delivery from the bank and deposit if needed
  • Assist customers with cash advances, check cashing, sell money orders and send money through Western Union
  • Verify paperwork for cash advances to ensure it has all state requirement
  • Ensure checks cashed are from a reliable source by investigating check maker to avoid any scam or fraud transactions
  • Do daily collection calls for any returned check for cash advances.

Retail Store Manager

T-Mobile ~ Exclusive Wireless, Inc.
Tampa, FL
06.2017 - 02.2019
  • Provide a complete sales experience base on a interaction model right fitting the customer by asking open ended questions
  • Sell devices such as: cellphones, tablets, nest security system and many accessories
  • Review and audit customer accounts to ensure that the customer leaves with complete knowledge of what they have
  • Provide tech support on customers devices such as: cellphones, tablets, nest, etc
  • Schedule and performed interview for future candidates in a T-Mobile store
  • Choose Candidate to be Hired for certain T-Mobile stores
  • Do a weekly inventory of all the stores merchandise
  • Count cash tills and create a nightly deposit.

Senior Sales Consultant - Technology

Office Depot
Las Catalinas
06.2014 - 06.2016
  • Sold various type of merchandise that was within the customer's needs
  • Created a profile on new computers sold
  • Installed software and linked any equipment that customer needed
  • Connected computer to our software for a diagnosis of virus or malware to be removed
  • Provided coaching on a weekly basis to help team become better sales consultants and to increase their understanding of a better customer service experience.

Accounting Assistant

Julio Torres Jiménez CPA
Gurabo, Puerto Rico
09.2009 - 01.2015
  • Entered daily settlements for clients into system
  • Compared settlements with daily bank deposits
  • Entered data related to a full accounting cycle such as check deposits and bank reconciliations
  • Delivered payroll to various clients to ensure that their employees received their paychecks on a timely basis.

Intern

Congressman José E. Serrano
Washington, DC
08.2012 - 12.2012
  • Kept track of all incoming inquiries, written or phone calls, that came into the congressman's office, to ensure the provided information was saved for future reference
  • Answered and directed calls to ensure each party received the appropriate call
  • Reviewed letters, received by the congressman, to ensure they were responded to timely and that they were sent to the correct constituent
  • Participated in various meetings that were part of the congressman's schedule
  • Wrote memos and provided feedback to my superiors on all meetings I participated in
  • Performed accounting work for the Chief of Staff which included: Data entry of purchases done within the month
  • Compared purchases to receipts
  • Completed monthly reporting by adding office payroll and matching it to the appropriate funds.

Youth Summer Camp Leader

New Generation Christian Academy
Caguas, PR
06.2008 - 06.2008
  • Supervised camp leaders
  • Fulfilled all camp activities as scheduled
  • Ensured the safety of each camper.

Education

Bachelor in Criminology -

Universidad del Turabo
12.2014

Skills

  • QuickBooks
  • Payroll
  • Retail Management
  • Bank Reconciliation
  • Information Security
  • Technical Troubleshooting
  • Software Management
  • Hardware Installation
  • Diagnosing Issues
  • Decision-Making
  • Program Installations
  • Attention to Detail
  • Quick Learner
  • System Updates

Computer Programs

  • Word
  • Quick Books
  • Power Point
  • Excel
  • Ivanti
  • Inicident IQ
  • And etc.

Timeline

Network Manager

Polk County School Board
08.2022 - Current

Fraud Specialist

Bank of America
11.2020 - Current

Assistant Leader

Amscot Financial Corporation
03.2019 - 11.2020

Retail Store Manager

T-Mobile ~ Exclusive Wireless, Inc.
06.2017 - 02.2019

Senior Sales Consultant - Technology

Office Depot
06.2014 - 06.2016

Intern

Congressman José E. Serrano
08.2012 - 12.2012

Accounting Assistant

Julio Torres Jiménez CPA
09.2009 - 01.2015

Youth Summer Camp Leader

New Generation Christian Academy
06.2008 - 06.2008

Bachelor in Criminology -

Universidad del Turabo

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José Torres Almodóvar