José A. Caballero
Woodburn
Summary
Results-oriented Customer Service Associate skilled in quality assurance and operational excellence. Leverages bilingual communication and team leadership to enhance service delivery and optimize customer interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping Quality Control
Do it Best
Woodburn
04.2020 - Current
Make sure all freight is accurate and by company standards during loading and unloading shipments. Work with our new Transportation Management System to provide an efficient way for our members to receive documentation of the shipment. Train or coach team members for any Standard operating procedure (SOPs) for handling, labeling, and shipping accuracy. With the help of our Warehouse Management System (WMS) for real-time product and order tracking for reporting purposes. Making sure all shipping and marking standards are met, for all purchase orders, ensuring shipments are arriving on time and properly routed. We need to follow the Department of Transportation (DOT) laws for every shipment, including weight restrictions, trailer sizes, paperwork, and hazardous materials.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Store Manager
Cole Haan
Woodburn
01.2018 - 03.2020
- Customer Service
- Operations Managers
- E-commerce Expert
- StoreForce
- Managed payroll processing using ADP software
- Utilized Kronos for timekeeping management
- Coordinated supplies orders for inventory replenishment
- Conducted safety and loss prevention audits
Education
High School Diploma -
Escuela Cacique Agueybana
Puerto Rico05-2012
Skills
- Quality control processes
- Shipping compliance
- Regulatory compliance
- Safety compliance
- Inventory management
- Logistics coordination
- Warehouse management systems
- Standard operating procedures
- Supply chain management
- Attention to detail
- Problem solving
- Decision-making
- Analytical thinking
- Efficient task management
- Time management
- Planning
- Organized
- Proactive
- High-pressure adaptability
- Bilingual (Spanish & English)
- Customer relations management
- Customer Service relations
- Effective communication
- Excellent Interpersonal Skills
- Team leadership
- Employee training
- Team development
- Project planning
- Quality assurance
- Leadership
- Dependable and reliable
- Calm under pressure
- Onboarding processes
- Office equipment proficiency
References
Available upon request
Certification
- Excel at Inventory Management, Do it Best, 2025
- Key Measurables of Inventory Management, Do it Best, 2025
- Performance Management, Do it Best, 2025
- Best Practices for Inventory Management, Do it Best, 2025
Timeline
Shipping Quality Control
Do it Best
04.2020 - Current
Assistant Store Manager
Cole Haan
01.2018 - 03.2020
High School Diploma -
Escuela Cacique Agueybana